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Just taking a bit of a guess here(awaiting delivery of my Ateca).
But I watched a review which mentioned the automatic boot where you could preset the opening height (in case you garage roof was low). This was done by holding in the boot button for a set time. Is it possible this may have malfunctioned or been pressed/stuck accidentally. You could try resetting it. I only mention it because I had previously been unaware of the height setting feature.

I also saw that you could set the force required to stop it closing presumably to avoid accidental decapitation of little ones. Again might be something to do with it.

Good luck. Hope you get it sorted.
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