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Discussion Starter · #1 ·
Hi

Took my current car in for its last free service and 1st MOT, and think my new car is at the dealers with its delivery wrap etc. However, what I believe is my new car (only one at the dealer and it was due for delivery by now), has severe damage to the front wing, i mean it is caved in.

What do I do?

Steve
 

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If UK based I'd phone up customer services and ask where your car is ?. I'd also jot down the VIN number from below the windscreen of the damaged one so you know later whether you have been given this one with the damage repaired for your own peace of mind (take a picture of the VIN plate). If it's not the damaged one you will spend the whole period owning it thinking you got the damaged one. Two things to do.
 

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Tell seems like he's given the best advice - as the dealer should be telling you if they have had to repair your car. I remember going to pick up the wife's new car (the SEAT dealership was shared with a Ford dealership at the time in Newcastle) - they had a horrendous day as the new 17yo Valet apprentice had gone to move a brand new focus ST and managed to smash it into 4 other brand new 64 reg cars due to be picked up later than day..... But the dealer said they had to declare the damage to the potential new owners and order new ones if they wanted. Now i'm not sure if this is because they had a conscious OR because they had to claim on their insurance for the work as it was a lot more cost than just replacing a damaged front wing......
 

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Don't just take a photo of the VIN number, take a photo of the damage for proof that it was damaged. If you're that concerned, ASK them if that is your car in waiting. ;)
 

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I meant that but a bit tricky to get it all in ;).

The scent has gone quite so either a false alarm or a deal has been struck. Looking at the profile you would think that Seat could get a stock replacement with or without heated windscreen or some other sweetener and pass the damaged one off to someone else. I would reject it if it is the one in question if it had a good slam or would want a significant amount off.

The partner bought their latest car from a car supermarket the ones there had front minor damage at delivery so you could see they had been rejected and sent on for sale out of the dealer network. So they bought a new car with a minir front dimple at a pre registered price. The other one had a cracked badged. Should have gone for that.

The idea of getting the VIN number was to say come off it, I know what happened to this car if it turned out to be "yours". Then do a deal or just reject it as being unfit for sale. A car involved in a delivery accident isn't a new car.

I'm sure we will find out....
 

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Discussion Starter · #6 ·
Sorry been at work all day and not had chance to update. I spoke to seat customer services who confirmed my car is at port and it is not The one at the dealers....phew. It was confirmed that it is another customers car that has been rejected and a replacement needs to be ordered. Feel sorry for that person.
 

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Steve, least it ended happily for you but not for the other person.
 

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Hi Steve,

I'm glad to hear that it isn't your Ateca that has been involved in an accident. I just feel sorry for the person whose car it is!

I had something similar happen to me many years ago when I ordered my VW Eos. There was a 6 month wait on them and when I went to collect it my sales lady was stood next to it crying. She had only gone and reversed it into another vehicle while positioning it on the forecourt for handover (it even had parking sensors!)!

To cut a long story short I was escorted into a private meeting room and I was advised that they would repair it and I could collect it a few days later. They said damaged is caused all the time to new cars during the shipping process and on most occasions the customer doesn't find out because it is repaired before they see the damage!

As I knew about the damage, and with it being a brand new car I just couldn't accept a car that had been involved in an accident.

After many hours on the phone to VW and the dealers head office, I was eventually invited back and offered a full refund! I obviously didn't want that as I expected to be driving my new Eos, so in the end they agreed to order me a replacement (with some additional spec!) and in the meantime I could drive the now repaired Eos for the 6 months it took for the replacement to arrive!
 

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Discussion Starter · #9 ·
Jonny said:
Hi Steve,

I'm glad to hear that it isn't your Ateca that has been involved in an accident. I just feel sorry for the person whose car it is!

I had something similar happen to me many years ago when I ordered my VW Eos. There was a 6 month wait on them and when I went to collect it my sales lady was stood next to it crying. She had only gone and reversed it into another vehicle while positioning it on the forecourt for handover (it even had parking sensors!)!

To cut a long story short I was escorted into a private meeting room and I was advised that they would repair it and I could collect it a few days later. They said damaged is caused all the time to new cars during the shipping process and on most occasions the customer doesn't find out because it is repaired before they see the damage!

As I knew about the damage, and with it being a brand new car I just couldn't accept a car that had been involved in an accident.

After many hours on the phone to VW and the dealers head office, I was eventually invited back and offered a full refund! I obviously didn't want that as I expected to be driving my new Eos, so in the end they agreed to order me a replacement (with some additional spec!) and in the meantime I could drive the now repaired Eos for the 6 months it took for the replacement to arrive!
Yes I feel very sorry for the person who's car it is. I agree my first thought is that if it had been mine I would have rejected it asking for some form of compensation. It is unacceptable that if a car did get damaged and repaired they would not tell the new owner.....but that's bad car dealers for you.
 
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