Chrome Trim Tarnish

Faults and Technical chat for the Seat Ateca
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Re: Chrome Trim Tarnish

Post by Golfmk56 » Sat Nov 24, 2018 9:08 pm

alangt wrote:
Sat Nov 24, 2018 12:45 pm
Pointed it out to my local dealer, and their immediate reply was that it was down to washing.
What was your response when that suggestion was made?

If a dealership said that to me, I'd be asking for a written explanation of how washing a car causes corrosion, which I'd be passing on to my solicitor. If they refused, I'd get out my mobile, tell them I'm taking a video and ask them again why the chrome has corroded and I'd have no hesitation in telling them it's my belief that 1: they are lying 2: they are not in anyway qualified to say how a piece of trim has corroded.

That's such a cop out it's untrue. Are they suggesting you've washed your car with caustic soda? Why not ask them for two copies of their conclusion so you can also send one to Autoglym (or whatever cleaner you use) with a cover note: My SEAT dealer says your product is corroding my car. Come to think of it, ask them for five copies - tell them you'll also be sending one to WhatCar! and Which! saying my SEAT dealer says XXX's wash n' wax has corroded the trim on my SEAT. And you'll be sending the last copy to the institute of mechanical engineers because you've found an expert in metallurgy who can diagnose faults in metal without the use of a microscope.

Or you just call the person an ignorant prick and ask for the dealer principal.

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Re: Chrome Trim Tarnish

Post by Nikkijamie » Sun Nov 25, 2018 10:16 am

It’s down the chemical burn/ tarnishing from either incorrect products when washing or washing in sunlight which allows certain areas to bake dry, causing damage.
Check on some detailing forums and they will say the same. I never wash mine in direct sunlight or when bodywork is hot.
But I too noticed damage 3 weeks after pickup when I first washed it which I got replaced by dealer as a Goodwill gesture as I said it must have been down to them washing when it arrived.
Ateca 1.4dsg excellence 150ps, Nevada white,tow bar,seat sound

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Re: Chrome Trim Tarnish

Post by CYCLIC » Sat Dec 15, 2018 2:05 pm

I have the same problem. Mostly just the front window surrounds. I approached the garage where I bought the vehicle, they instantly said no and showed me a document from Seat. They wouldn’t let me read it. I then went to UK CUSTOMER SERVICES who said they would investigate. Came back saying the garage told them that it was due to washing chemical. They told me the surrounds were solid polished aluminium, which obviously they are not! They also stated that the handbook warned against using chemical to clean the car on something like page 273 of the handbook.
I emailed the CEO of Seat UK, had a holding reply from some senior person in executive customer services over two weeks ago with no further response. One of my a4guements was that this problem had been around for over 10 years and therefore why are they still using materials that can b3 so adversly affected by what in all honesty is commonly used cleaning materials.
Seat are not really to blame I suppose, it is a carry on from VAG.
They must have hundreds of unhappy customers. Any ideas as to where we can go now?
Has anyone tried “wrapping”. I understand they use a self adhesive vynil (or vinyl) material.
The FR and Cupra have black surrounds!
From CYCLIC - Bila White 190

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Re: Chrome Trim Tarnish

Post by Fred99 » Sat Dec 15, 2018 7:20 pm

So why don’t you just wash it with a decent shampoo? I use Meguires and have no problems.
1.4TSI DSG Xcellence delivered 2/3/17 after 6 months wait. Brilliant Silver. 18" machined alloys. Park Assist. 360º cameras. Power boot. All driver assists. Alcantara. SEAT sound.

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Re: Chrome Trim Tarnish

Post by Swordf1sh » Sun Jan 27, 2019 4:24 pm

I bought our car from SMC WOKING, first of all, they are a joke. I reported the trim issue with a couple of days to the dealer. The car was a year old with 1500 miles on the clock. 190 DSG Excellence in black.
After talking to the dealer ( this took 2 weeks and then after escalating this within the dealership ) they suggested that they would speak to Seat and get them to have a look at this. The dealer was 50 miles from where i live they suggested going to a Seat service centre, Marshalls in Newbury. Took it in and they took photos, six weeks later the car when in to get the new trims. After the car had been there and the trims took off, Marshalls suggested that the new trims are worse than the ones that they are taking off. So new ones would be ordered.
Then they call to say that Seat will honour the replacement trims! What a joke. No fault of Marshalls? Back to Seat, saying tough, go back to the dealer.
Rang SMC, e-mailed them, ignored. Then eventually they come back to me, oh we'll contact Seat. Told them good luck but they were adamant. No further from them until i chased, and this was a constant theme. They then sent me a Xmas message, told them to shove it. Then they contacted me, i had enough and had a bit of a go on the phone. That happened just before Xmas, we will get back to just after the holidays. I even suggested that they meet me half way on the cost of the parts. I had an e-mail back yesterday saying sorry, tough, go to the Ombudsman. That was also the reply i got from Seat. Spent £25k on this car, and i have received awful customer service.

The whole episode had been going on since May last year. SMC advised me it's the way you have washed it, even though my three-year-old Passat has no signs of this issue.

I am seriously fed up with the shocking attitude of the dealer and no help from Seat. We have owned three Seats, three Skodas, three VW's and one Audi. So pretty loyal to the VAG group but this is stretching my limit with them.

Sorry for a rant on my first post.

Other than this we like the car; It has knocked the guilt off of the gingerbread somewhat.

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Re: Chrome Trim Tarnish

Post by Mill » Tue Feb 12, 2019 4:16 pm

Noticed a similar issue on mine yesterday, but just the trim behind the door mirrors, had just had it washed at a local hand wash, couldn't have been sun baked on damage we had no sun!
Not really sure, but is the chrome not covered with a clear plastic, I know previous cars I have had were??

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Re: Chrome Trim Tarnish

Post by PaulT00 » Fri Mar 08, 2019 10:50 am

This problem seems to keep coming up...
I noticed tarnish (milky spots) on my car's brightwork around autumn last year (March 2017 reg), affecting mostly the front window trims. Car went in for its second service yesterday and I raised the issue with the dealer, who were the original supplying dealer for the vehicle. The nice young lady agreed that it wasn't really acceptable to see on a 2 year old, low mileage £34K car and looked into it for me.

Response from SEAT is that "we do not consider marks on brightwork a manufacturer's warranty issue".
However, I am further advised that in cases where this occurs, SEAT have a "special polish" available (chargeable) which can be used to remove the marks. In this case the dealer took my side and has argued with SEAT - it is now booked in for a couple of weeks' time to be treated with the "special polish" at no charge to me, I have paperwork stating that the polish and work required to apply it will be charged 50/50 to dealer goodwill and SEAT goodwill. So SEAT do clearly know it's a problem, have a fix which they must have tested, and are still trying it on with customers unless you push back.

For the record, the Ateca was Autoglym LifeShine treated from new, has only ever been (infrequently) washed and polished using Autoglym products and sits on the front drive in all weathers. I was also at pains to point out, just in case, that nowhere in any paperwork I've knowingly read does it state a term or condition that I'm not, e.g. allowed to keep the vehicle within 300 yards of the sea etc - the materials and finishes should be specified to cope with all reasonable storage and use conditions experienced in the target market country. I live about 250 yards from the Bristol Channel.

It reminds me of an argument I had with Subaru's UK importer years ago, when I drove an Impreza Turbo which started to show rust bubbles over the top corner of the driver's side windscreen. They declined to deal with the problem because "The anti-corrosion warranty doesn't cover anything above the waistline of the car". Amazing how there always seems to be a loophole!
The Big Blue Bus : Ateca Xcellence 190 TDI 4Drive DSG, Lava Blue, 18", Heated Windscreen, Panoramic roof, Xcellence Pack, Adv Comfort & Driving pack plus, double boot floor OTR 17-MAR-2017

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Re: Chrome Trim Tarnish

Post by PaulT00 » Tue Mar 26, 2019 6:15 pm

Took the car in this morning to have its brightwork treated with the VW "special polish". To quote the young lady at the dealership: "It didn't work".
The special polish failed to remove the marks from the chrome; the dealership are now ordering in replacement trim parts - no mention of payment so my assumption is that they will treat it either as a goodwill issue or an actual warranty claim. I'll be confirming that once the parts arrive - but at the moment the brightwork trim parts are on backorder with no estimate of delivery date. Which could be taken to indicate that this problem is much more common than VW group are admitting to. It seems that the "special polish" thing is a sort "rite of passage" through which a customer must pass in order to actually get the problem properly fixed!
The Big Blue Bus : Ateca Xcellence 190 TDI 4Drive DSG, Lava Blue, 18", Heated Windscreen, Panoramic roof, Xcellence Pack, Adv Comfort & Driving pack plus, double boot floor OTR 17-MAR-2017

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