Water in Passenger Foot Well

Faults and Technical chat for the Seat Ateca
Bucko
Posts: 5
Joined: Thu Nov 01, 2018 6:05 pm

Re: Water in Passenger Foot Well

Post by Bucko » Fri Nov 09, 2018 5:50 pm

Thanks for your interest Rory.
The car is parked on a very slight gradient - about 5 to 10 degrees downhill. This angle shouldn't make any difference to the amount of water coming in.
Regards,
Richard
Ateca 2.0 TDI Xcellence 4-Drive Manual - Rodium Grey - Fully Loaded
Digital Cockpit - Advance Driving /Xcellence Packs - Nav System Plus - Sunroof
Adaptive Cruise Control - Electric Seats - Heated Screen - Service Plan/5 Yr Warranty
54 day delivery


Bully
Posts: 3
Joined: Sat Dec 15, 2018 1:23 pm

Re: Water in Passenger Foot Well

Post by Bully » Sat Dec 15, 2018 1:38 pm

We also have a passenger water in the footwell problem in an Ateca Excellence 1.4 purchased in February 2017.
The problem was first noticed after the winter weather and was completely sodden both front and back, the car returned to the dealer to sort. After 3 weeks of water testing we were told that they had found a problem with a grommet in the bulkhead which had been fixed.

The car is now with the dealer again with the exact same problem and has been with them for nearly 2 months, it has been water tested and car washed without showing leaks, however when in bad weather, passenger seats and carpets out ,water had leaked into the car, possibly down to a blocked drainage system .. to be determined

The car is normally parked on a slight angle with the nose up.
Any help would be appreciated.

Thanks.


Bully
Posts: 3
Joined: Sat Dec 15, 2018 1:23 pm

Re: Water in Passenger Foot Well

Post by Bully » Fri Jan 11, 2019 8:50 pm

Further to my post , we have had a reply from the CEO,s office at Seat MK dated 21st Dec. advising a manufacturures fault. After an update we were advised it was a weld problem and a leak around the heater unit in the engine compartment. The SEAT dealership is currently stripping the car and is still under repair.


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Wookiee
Posts: 71
Joined: Thu Jul 06, 2017 12:35 pm

Re: Water in Passenger Foot Well

Post by Wookiee » Fri Jan 11, 2019 9:04 pm

I'd be rejecting. They've had more than one attempt at diagnosing the issue and you've ended up with a car that's potentially ruined by water ingress. No way would I want to keep that.
(Wife's car) 2018 Xcellence 1.4TSi; Samoa Orange; heated screen; spacesaver; advanced driving pack; double floor


Stuarto
Posts: 8
Joined: Wed Nov 01, 2017 1:07 pm
Location: Devon, UK

Re: Water in Passenger Foot Well

Post by Stuarto » Mon Feb 25, 2019 11:54 am

Interesting reading this thread. We now have a similar problem, having discovered last Friday at least half a pint of water in the nearside footwells. The car had been driven on the M5 in torrential rain a few days earlier so we are currently linking the two things together, although I note Bully's reference to the heater fault letter, also disturbing. The car is booked into the dealership for Wednesday but who knows how long it will take to locate and fix this kind of tricky problem. Bearing in mind ours is a newish car that cost the best part of £30k, we are not happy bunnies!
Ordered 4 August 2017, delivered 8 November 2017. Ateca 1.4 SE Tech DSG, velvet red metallic, winter pack, convenience pack, all round cameras.


Stuarto
Posts: 8
Joined: Wed Nov 01, 2017 1:07 pm
Location: Devon, UK

Re: Water in Passenger Foot Well

Post by Stuarto » Sat Mar 09, 2019 12:52 pm

Update on my previous post. The car was at the dealership for a week, mostly drying out the carpets but now back with us. They reported that the water ingress was due to a faulty nearside seam seal ie the sealant that's applied over welded joints between panels. Hopefully just a one off problem but guess we'll be checking the footwells periodically for any further signs of dampness. The fault reflects badly on SEAT quality control and specifically that at the Skoda Kvasiny plant where the car was built and am considering complaining to SEAT UK about it.
Ordered 4 August 2017, delivered 8 November 2017. Ateca 1.4 SE Tech DSG, velvet red metallic, winter pack, convenience pack, all round cameras.


Bully
Posts: 3
Joined: Sat Dec 15, 2018 1:23 pm

Re: Water in Passenger Foot Well

Post by Bully » Wed Mar 20, 2019 11:15 am

19th March,

Collected the car after 6 months at being with Vindis MK.

We are advised that the problem is now fixed, however they weren't able to advise exactly what the problem was. Taking the grommets out and putting them back also making sure that the cables in the wiring loom are correctly directed through the bulkhead has possibly resolved it .. time wil tell.

The main problem for the water getting in was put down to the car being parked nose up on a slight incline on the drive.

Several emails and phone conversations with the CEO office at SEAT UK @ MK, didn't get us a new car, however we did get 2 months payments refunded plus a service. It is certainly worth contacting the CEO's office.


silent ninja
Posts: 70
Joined: Fri Feb 22, 2019 9:05 pm

Re: Water in Passenger Foot Well

Post by silent ninja » Wed Mar 20, 2019 2:55 pm

6 months?! That's unbelievably long.


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