Several faults :(

Faults and Technical chat for the Seat Ateca
Ibeansx
Posts: 31
Joined: Sun Apr 08, 2018 1:03 pm

Several faults :(

Post by Ibeansx » Mon Jan 07, 2019 4:36 pm

Hello guys

has anyone else been experiencing any of the following faults my car has been in and out of the garage like a yoyo and starting to grind my bones a little.

Informant system issues
this has been going for about 5 months. the screen at times randomly goes of with nothing working other times the screen freezes no buttons work speakers are silent and reversing sensors dont beep and other times I get a notice come up saying informant system protection active.
the car has been back to dealership a couple of times with this issue first time software update was done but did not resolve the issue and then on return they said there was a notification on there system telling them not to attempt repair as there is currently no fix and there will be a large software update released soon to rectify the problem. so sounds like im not the only one with this issue?

Airbag Error

Airbag on light remains lit for 20 mins while driving to work when getting in my car to come back the airbag dash light was on and on the screen a message saying there was an airbag error. when seat assist arrived they plugged it in and it came up with an "unknown error" and was recovered to dealership they then phoned to say they couldn't find the fault as the problem sensor didn't seem to have a fault and was working fine and to collect

Handbrake
after all of the above the cars handbrake does not seem to now release correctly when getting to bite the car dips and handbrake still does not release until I give it a far amount of throttle and then the car does jolt forward and brake releases. when reversing it does the same but then when crawling back slowly in revers the brake squeaks as if the pads are stuck. the car has never done this before and normally seems to release on just the clutch with a tiny bit of throttle. now await call back from servicing regarding this.


Has anyone had any of the above problems and if so what did you find the problem was ? like I say this situation is starting to really annoy me now considering the car is only 7 months old and think I might have to start looking at "my options"
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Tet70
Posts: 491
Joined: Sun Mar 26, 2017 9:40 am
Location: Finland

Re: Several faults :(

Post by Tet70 » Mon Jan 07, 2019 6:11 pm

I have been fortunate enough not to have any of these issues. But if I may speculate a little, you might have faulty CAN gateway in your car. I think that's the only thing in common to all those equipment that have been misbehaving in your car. It connects all the different communication buses in the car. As far as I know, it also plays significant role in Component Protection, which might explain those "protection active" faults.

Of course, those could also just be several independent issues. As I said, I'm just speculating.
Jungle Green 1.4 TSI 4Drive DSG Style + quite a lot of extras. Delivered in less than 8 months. :roll:


Ibeansx
Posts: 31
Joined: Sun Apr 08, 2018 1:03 pm

Re: Several faults :(

Post by Ibeansx » Mon Jan 07, 2019 6:28 pm

Oh that’s useful to know might dig a bit deeper into that and see if that is a possible issue thank you
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Flakmunky
Posts: 272
Joined: Sun Apr 15, 2018 10:28 pm

Re: Several faults :(

Post by Flakmunky » Mon Jan 07, 2019 6:54 pm

This has been going on since it was 2 months old? When was it first looked at?


This shouldn't be dragging on this long and I would have looked at rejecting the car before now... I think you are too late now (has to be within 6 months, I believe) but I would certainly be telling the dealer this is not acceptable. If you got it on finance I would speak to the finance company as well.
Xcellence 2.0 TDI 190 DSG 4Drive in Lava Blue.

Fully loaded:
Adaptive Cruise Control, Digital Cockpit, Top View, Lane Assist, Park Assist, Traffic Jam Assist, High Beam Assist, Traffic Sign Recognition, Blind Spot Detection & Rear Cross Traffic Alert


Ibeansx
Posts: 31
Joined: Sun Apr 08, 2018 1:03 pm

Re: Several faults :(

Post by Ibeansx » Mon Jan 07, 2019 7:14 pm

Flakmunky wrote:
Mon Jan 07, 2019 6:54 pm
This has been going on since it was 2 months old? When was it first looked at?


This shouldn't be dragging on this long and I would have looked at rejecting the car before now... I think you are too late now (has to be within 6 months, I believe) but I would certainly be telling the dealer this is not acceptable. If you got it on finance I would speak to the finance company as well.
Yer I believe it is within 6 months but after taking some advice I may have a saving grace with the fact that the fault was reported within 6 months and still not resolved. the dealership has told me that theres nothing they can do with the informant system fault until this software update is released and are telling me that the other faults I am experiencing are not linked although I unsure how reliable there thoughts are with that one when they ring me regarding the hand break fault I will be making sure they know how I feel about the situation I will be contacting seat finance regarding this tomorrow also.

I thought when I got the car back from the dealership and had the problem with handbrake it was just me maybe looking for faults and being daft but then when my wife drove the car and asked "what the hell was wrong with it" it just confirmed the issue to me annoying is an understatement must have got a Friday afternoon car
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Flakmunky
Posts: 272
Joined: Sun Apr 15, 2018 10:28 pm

Re: Several faults :(

Post by Flakmunky » Mon Jan 07, 2019 9:29 pm

I'm really sorry to hear of your situation... And I hope you get it resolved to your satisfaction.

I think I'd insist on the infotainment system being replaced or you will reject the car.

I - and many others - don't have the faults you describe so making you wait while they write new software is not acceptable.

If you have the car on finance then legally the car is not yours and therefore the finance company can negotiate on your behalf as well with the dealer.
Xcellence 2.0 TDI 190 DSG 4Drive in Lava Blue.

Fully loaded:
Adaptive Cruise Control, Digital Cockpit, Top View, Lane Assist, Park Assist, Traffic Jam Assist, High Beam Assist, Traffic Sign Recognition, Blind Spot Detection & Rear Cross Traffic Alert


ekosheren
Posts: 4
Joined: Thu Jan 24, 2019 1:00 pm

Re: Several faults :(

Post by ekosheren » Sat Jan 26, 2019 8:17 pm

Ibeansx wrote:
Mon Jan 07, 2019 4:36 pm
Handbrake
after all of the above the cars handbrake does not seem to now release correctly when getting to bite the car dips and handbrake still does not release until I give it a far amount of throttle and then the car does jolt forward and brake releases. when reversing it does the same but then when crawling back slowly in revers the brake squeaks as if the pads are stuck. the car has never done this before and normally seems to release on just the clutch with a tiny bit of throttle. now await call back from servicing regarding this.


Has anyone had any of the above problems and if so what did you find the problem was ? like I say this situation is starting to really annoy me now considering the car is only 7 months old and think I might have to start looking at "my options"
Our Ateca Xcellence recently developed the exact same fault with the Auto Handbrake / Auto Hold feature. When the clutch comes up and reaches the bite point, it usually releases, but more and more it now lurches a little as if the car is trying to move but the handbrake is still engaged (the green P symbol on the dash remains on) - it then moves after an audible clunk. This is most pronounced when moving off going uphill. It is purely intermittent - when in traffic, it'll behave much of the time as normal and then it'll stick for a bit, and then go back to working again! It's pretty weird!

We brought it back to the dealer under warranty and they could not find any issues with it. They reset the ABS and reset the factory settings but it still seems to be behaving this way. I've read on Tiguan forums that this seems to be becoming a common occurrence there - I'll be back to the dealer soon to get them to have another look. Anyone else see this behaviour? :(


ekosheren
Posts: 4
Joined: Thu Jan 24, 2019 1:00 pm

Re: Several faults :(

Post by ekosheren » Sun Feb 10, 2019 10:11 am

Just an update on the Auto Handbrake / Auto Hold issue on our manual 6 speed Ateca XC, just to inform you guys here; the car went back to the dealer where they had it for 5 days while we drove their loaner Arona. They have subsequently said that SEAT are aware of the issue and are preparing to issue a TPI (Technical Production Information?) on the issue and suggest that a software update in the future would solve it. We are now waiting for this update.

I find it hard to believe this software related; the car has been driving fine since we got it at the start of 2017 and only started playing up recently. Let's see what transpires - if and when I hear more, I'll let you guys know here, especially now it seems more common an issue (an apparently only affects the manual gearbox drivers).


shent
Posts: 10
Joined: Fri Dec 21, 2018 7:16 pm

Re: Several faults :(

Post by shent » Sun Feb 10, 2019 9:04 pm

I have just rejected a Land rover Evoque, and have recently brought the Ateca to replace it, a very simplified version is under the consumer rights act 2015 as others have said upto six months it is relitvly easy to reject the car as long as it falls into the requirements of the act. But a solicitor told me you actually have up to 5 years to reject a vehicle but the longer from purchase, the older the vehicle etc. The harder it becomes. As said as well contact the finance company asap they have alot of weight in sorting things out and if possible keep the dealer on board as it is a tri party agreement you have to enter to sort it out. Hope this helps.
Ateca MY19 Nevada white excellence Lux 1.5 TSI EVO 150 PS DSG


ekosheren
Posts: 4
Joined: Thu Jan 24, 2019 1:00 pm

Re: Several faults :(

Post by ekosheren » Thu Feb 21, 2019 11:53 pm

shent wrote:
Sun Feb 10, 2019 9:04 pm
I have just rejected a Land rover Evoque, and have recently brought the Ateca to replace it, a very simplified version is under the consumer rights act 2015 as others have said upto six months it is relitvly easy to reject the car as long as it falls into the requirements of the act. But a solicitor told me you actually have up to 5 years to reject a vehicle but the longer from purchase, the older the vehicle etc. The harder it becomes. As said as well contact the finance company asap they have alot of weight in sorting things out and if possible keep the dealer on board as it is a tri party agreement you have to enter to sort it out. Hope this helps.
Thanks @shent; unfortunately, where we are currently in Ireland, the consumer law on cars doesn't seem as robust in terms of rejection of a vehicle so far into it's ownership cycle. In fairness to the local dealer, they have been excellent in trying to help with the issue, so we will see what SEAT say, hopefully soon too!

Just another update on our car; another weird fault manifested itself today when the electronic hand brake seemed to have disengaged itself - my wife got into the car, started the engine without putting it into gear, looked down to plug her phone into the USB and the car drifted down our driveway into a small tree! Luckily not damage to car nor tree, but shook her and the kids a bit! Normally the e-brake disengages when you place it into gear and get the bite on the clutch - the irony is not lost on us that, when our long term problem had been the e-brake not disengaging at all when wanting it to, this time it turned itself off when not expecting it! Surely there is some weird design fault here and not just limited to the Ateca? Have reported this incident to the dealer also, hoping for a reply soon,


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