1.5tsi DSG 2019 Jerkiness

Faults and Technical chat for the Seat Ateca
Macua85
Posts: 9
Joined: Tue Mar 12, 2019 12:56 pm

1.5tsi DSG 2019 Jerkiness

Post by Macua85 » Thu Mar 21, 2019 4:51 pm

Afternoon guys,

I know there is a thread on this already, but have a slightly different query. We have the kangarooing and lack of power issue that is being reported by so many others. We picked the car up on the 9th March, and it seems to be getting worse as time wears on. It may be that we are just noticing it more.

Anyway, I spoke to the manager at the dealer, and they said they wouldn't discuss it and call Seat Customer Services instead. I called them, who said as the car is in 0% finance deal, I needed to talk to Seat Finance. Spoke to them, they said it'll take a couple of weeks to assign a case manager.

Does it sound like we're being given the run around to take us past the 30 day rejection?

Any advice as to what to do when a car is on finance; has anyone successfully rejected for this issue?

What should we do next? I'm going to call the manager tomorrow and insist the car is booked in so that they can acknowledge the fault (even though it's inherent and a problem with these engines!).

Thanks for any advice,

Anthony


silent ninja
Posts: 70
Joined: Fri Feb 22, 2019 9:05 pm

Re: 1.5tsi DSG 2019 Jerkiness

Post by silent ninja » Thu Mar 21, 2019 6:49 pm

You do need to take this up with the finance company who own the car. If they're unresponsive over the phone perhaps put your complaint in writing? Point then to the article below, else they might push back for a technical report/diagnostic with which may not identify the issue (since SEAT are not admitting there is one). It seems the people who have successfully rejected their car refused to drive it and left keys with dealership.

Here's a few useful links.

VW has acknowledged issue. This should help with a claim - SEAT will of course deny all knowledge.
https://www.honestjohn.co.uk/news/ownin ... evo-engine

Various information on the interwebs and people who have successfully rejected their cars

https://www.briskoda.net/forums/topic/4 ... e/?page=47

https://www.trocforums.co.uk/viewtopic.php?f=8&t=266


I've ordered the 1.5TSI DSG. I don't understand why some have no issues whilst others do. Curious that you've got the DSG and seem to be suffering from the issue...maybe I'm reckless for not cancelling my order.


vinayvedula
Posts: 8
Joined: Mon Mar 04, 2019 12:26 pm

Re: 1.5tsi DSG 2019 Jerkiness

Post by vinayvedula » Thu Mar 21, 2019 7:13 pm

From whatever I read, I thought it was issue mostly with manual gearbox. Very rarely with DSG


Macua85
Posts: 9
Joined: Tue Mar 12, 2019 12:56 pm

Re: 1.5tsi DSG 2019 Jerkiness

Post by Macua85 » Thu Mar 21, 2019 7:48 pm

Thanks for the input guys. I think the DSG does a good job at masking most of the problem, and for sure from what I’ve seen of the manual cars, it’s not as bad. But what’s that doing to the gearbox long term?

Having committed to a shit ton of money and debt (it’s the Xcellence lux) for the car, shouldn’t have to put up with it. And seemingly no fix on the horizon?


Sash
Posts: 83
Joined: Sun Jan 27, 2019 11:15 am

Re: 1.5tsi DSG 2019 Jerkiness

Post by Sash » Thu Mar 21, 2019 8:08 pm

vinayvedula wrote:
Thu Mar 21, 2019 7:13 pm
From whatever I read, I thought it was issue mostly with manual gearbox. Very rarely with DSG
Even with manual it is quite rare as far as I can see.


Macua85
Posts: 9
Joined: Tue Mar 12, 2019 12:56 pm

Re: 1.5tsi DSG 2019 Jerkiness

Post by Macua85 » Thu Mar 21, 2019 8:33 pm

If you looks across the range of VAG group cars it seems to be fairly prevelant


Sash
Posts: 83
Joined: Sun Jan 27, 2019 11:15 am

Re: 1.5tsi DSG 2019 Jerkiness

Post by Sash » Thu Mar 21, 2019 9:06 pm

I've read Briskoda and T-Roc forums. There are probably dozens of complains. Not tens of thousands.
VW sold about 400,000 T-Rocs, Karoqs and Atecas in Europe only.
I know it does not help the unlucky ones though. I may be one of them soon (hope not) ))


Macua85
Posts: 9
Joined: Tue Mar 12, 2019 12:56 pm

Re: 1.5tsi DSG 2019 Jerkiness

Post by Macua85 » Thu Mar 21, 2019 9:21 pm

Have you got one on order sash? That’s the thing, you’d think they would be working very hard to resolve it ASAP...but apparently it’s been 11months so far. Love the car though other than this


Sash
Posts: 83
Joined: Sun Jan 27, 2019 11:15 am

Re: 1.5tsi DSG 2019 Jerkiness

Post by Sash » Thu Mar 21, 2019 9:50 pm

Macua85 wrote:
Thu Mar 21, 2019 9:21 pm
Have you got one on order sash? That’s the thing, you’d think they would be working very hard to resolve it ASAP...but apparently it’s been 11months so far. Love the car though other than this
Yes, I have ordered SE Tech 1.5 manual in Jan. It is being stuck at the French port.
I was really hesitant having read all those threads, but I really like the car, test drove it twice and it did suit me to a t, so I decided to live dangerously ))
I guess they are not working hard exactly because the number of complains is relatively small, especially with the Ateca for some reason. Had it been really widespread we would have seen a different reaction from VW. Methinks


matthab
Posts: 71
Joined: Sun Dec 02, 2018 9:37 am

Re: 1.5tsi DSG 2019 Jerkiness

Post by matthab » Fri Mar 22, 2019 1:42 pm

An update appears to be making an appearance on the Karoq:

https://www.briskoda.net/forums/topic/4 ... e/?page=69
Seat Ateca 1.5tsi DSG Xcellence Lux Black Magic


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