Hi there,
I'm having an intermittent problem with opening the tailgate on my 2018 Excellence ... it will unlock and start to open, then stop and sound the 3 error beeps.
There's no apparent consistency on where it fails ... sometimes it does it as soon as the tailgate starts to move, other times it gets part way open. But once it does it, it won't open or close, and it stays stuck until I manually move it.
At first the problem seemed to be associated with putting the car through a car wash, or leaving it in the sun, but now it's appearing more and more often. Has anybody got any idea what might be causing it, and how I can fix it? Or am I looking at just taking the car back to the dealer to fix?
I'm having an intermittent problem with opening the tailgate on my 2018 Excellence ... it will unlock and start to open, then stop and sound the 3 error beeps.
There's no apparent consistency on where it fails ... sometimes it does it as soon as the tailgate starts to move, other times it gets part way open. But once it does it, it won't open or close, and it stays stuck until I manually move it.
At first the problem seemed to be associated with putting the car through a car wash, or leaving it in the sun, but now it's appearing more and more often. Has anybody got any idea what might be causing it, and how I can fix it? Or am I looking at just taking the car back to the dealer to fix?