How much longer must I wait

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Welshman
Posts: 61
Joined: Sat Jul 08, 2017 7:09 am

Re: How much longer must I wait

Post by Welshman » Tue Aug 08, 2017 9:35 am

I have researched this complex issue and found the following attempt to clarify what is involved.
Your car will go through a number of steps before it’s delivered to you. The process is essentially as follows;
Build allocation
In production
Transit to port of exit
Pre delivery inspection and paperwork
Finance agreements and delivery

So, with all the steps mentioned above you can understand why your vehicle supplier can’t give you a specific date for delivery. There are so many factors that affect the delivery process, such as;
The factory (fixed holiday period for many manufacturers where the factory closes down for a month)
Location
Shipping
Finance agreements
Driver availability

The timeframe for factory orders can vary considerably and is based on a number of factors such as;
The volume of orders
The variant of the model and the number of extras being requested.
Factory closures
Problems with parts

There are factors that also affect the shipping time of your delivery. These include;
Shipping Schedules and Logistical Problems
March and September are high volume months within the motor industry, so delays will be the result.
Peak Times at the Port

Sooooo many variables, but that is what Logistics companies are paid to do.


Beermatt
Posts: 6
Joined: Mon Aug 07, 2017 2:00 pm

Re: How much longer must I wait

Post by Beermatt » Tue Aug 08, 2017 2:21 pm

The wait times I'm hearing on here sound inline with what I was told by my dealer when I was speccing a new Ateca. I was told 3-6months wait but realistically nearer 6 so opted for nearly new instead as those wait times are ridiculous. I've had new cars for the past 15 years, every 3 years or so and from different manufacturers..Ford, Vauxhall, BMW and never had the wait times that Seat seem to have, for the Ateca at least, which is a real shame.
2.0 TDi 190 DSG Xcellence, in Rhodium Grey and sitting on 19's.


Fred99
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Joined: Wed Jun 29, 2016 5:11 pm
Location: Granada, Spain

Re: How much longer must I wait

Post by Fred99 » Tue Aug 08, 2017 4:44 pm

It is going to be the same with any new car where sales vastly exceed production capacity. It rarely happens, but the Ateca is one of the best SUVs on the market in the C sector so it's not surprising. There is little SEAT can do about it because you cannot increase production capacity in the short term and that is aggravated by the introduction of other new, popular cars such as the new Yeti and Kodiak. Any spare capacity in Barcelona will rapidly be taken up by the Arona and my best guess is that lead times on the Arona could be just as bad or worse.

SEAT/VAG must be laughing all the way to the bank! If you want see what a really big supply/demand situation looks like, try ordering a new Tesla 3 - they have a backlog of 550000 orders..
1.4TSI DSG Xcellence delivered 2/3/17 after 6 months wait. Brilliant Silver. 18" machined alloys. Park Assist. 360º cameras. Power boot. All driver assists. Alcantara. SEAT sound.


Etchings
Posts: 416
Joined: Tue Mar 21, 2017 7:45 pm
Location: Surrey

Re: How much longer must I wait

Post by Etchings » Tue Aug 08, 2017 5:14 pm

When my father ordered a new Mk IV Golf GTI he was quoted a 6 month wait (ended up going nearly new instead) and that was many years ago now, so as Fred calls out it's not a new problem.

The sad fact is that SEAT's problems are two fold - one they got the formula right on the Ateca (most companies would kill to have that kind of problem) but the second which they do really need to learn from is their order management system is absolutely pants. Also, they need to sort something out with the factory scheduling system too - I can understand a week or two variance due to part shortages etc., but when given a build slot only to have it shifted all over the place (2 or 3 months+ in my case) then something is clearly not right.

How many calls could they save and how many dealerships could they free up if they had the online tracking like Volkswagen? And status notes so we know why there's been a slip (nice to have)? As I say to my suppliers at work - I live in the real world, I understand that things don't go to plan so I'm willing to be understanding and patient provided you let me know what's gone wrong and why. Deathly silence is the worst thing they can do.

SEAT did a lot of customer / focus group work in developing the Ateca (watch the promotional vids on YouTube if you're bored), and they are doing their community competition for the big brother / Kodiaq rival car title launching next year. So they are paying attention to some customers, but are they really monitoring the right forums/areas? We'd need an industry insider to tell us that one. What they seem reluctant to do in their big charm offensive right now is to acknowledge that they have some early issues with lead times/tracking and explain what they are trying to do about it. PS108 just cancelled his order last week exactly because he had nothing back - just one example.
On order: Ateca XCellence 1.4 TSi in Rodium Grey with XCellence + Advanced Driving Assistance Packs, Double Boot Floor + Space Saver Spare - Ordered week 9, confirmed built week 26&27&28, arrived in UK week 30 - Now 'at dealers' 8-)


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David1972
Posts: 77
Joined: Sat Apr 01, 2017 9:05 pm
Location: County Durham

Re: How much longer must I wait

Post by David1972 » Tue Aug 08, 2017 8:30 pm

We ordered May and have been told October (up to now)......feeling like a long time to us too :(
On order with lease company 11/05/17; latest projected delivery date 15/10/17 - 1.4TSI DSG Excellence in Lava Blue, Heated Windscreen, Double Boot Floor


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tonychurly
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Joined: Sun Feb 26, 2017 8:50 am

Re: How much longer must I wait

Post by tonychurly » Sun Aug 13, 2017 8:35 am

Ordered in February and delivered this week so 6 months overall but that seems to be caused by the swing away from diesel here in France as the dealerships have plenty of oil burners. The figure our dealer quoted was production was 60/40 diesel and demand was the inverse. Whatever - we are glad we hung on in there.


Golfmk56
Posts: 482
Joined: Sun Jan 15, 2017 3:24 pm

Re: How much longer must I wait

Post by Golfmk56 » Sun Aug 13, 2017 10:51 am

Etchings wrote:
Tue Aug 08, 2017 5:14 pm
When my father ordered a new Mk IV Golf GTI he was quoted a 6 month wait (ended up going nearly new instead) and that was many years ago now, so as Fred calls out it's not a new problem.

How many calls could they save and how many dealerships could they free up if they had the online tracking like Volkswagen?

SEAT did a lot of customer / focus group work in developing the Ateca.
'
100% agree with first point - we used to order a car and we were then given a delivery date. That's it. Today's problems are caused by technology - too much information. People wanting to know every step og the process and how the build / delivery is progressing. I don't know why, it's not as if constantly bombarding the dealer manufacturer will make the process any quicker.

Can't agree at all with your 2nd point tho. Are you saying VW have fewer / are problem free because of online tracking? The VW forums (and Skoda) are full of exactly the same issues as are being discussed here.

SEAT are selling all the cars they're building. End of. Not point folk saying that if they can do this or do that etc. because SEAT are doing everything right. If anyone cancels their order because the system is inefficient... that's bad but why would SEAT care about it if they are selling everything they produce and have a healthy order book? Nice position to be in.

Talking of seats... :lol: I'm in the process of buying a couple of settee's for the livingroom. Building a seat is much easier than building a SEAT. Basically it's a simple wooden frame, covered in cloth with some foam cushions. If I want a settee tomorrow I just go down to IKEA. If I want specific chairs from my local furniture store, they say I might get it delivered for Christmas. If you're not going to go down the "pile 'em high, sell 'em cheap" route then it's not just cars you'll be waiting for.


Etchings
Posts: 416
Joined: Tue Mar 21, 2017 7:45 pm
Location: Surrey

Re: How much longer must I wait

Post by Etchings » Sun Aug 13, 2017 4:37 pm

Golfmk56 wrote:
Sun Aug 13, 2017 10:51 am
Can't agree at all with your 2nd point tho. Are you saying VW have fewer / are problem free because of online tracking? The VW forums (and Skoda) are full of exactly the same issues as are being discussed here.

SEAT are selling all the cars they're building. End of. Not point folk saying that if they can do this or do that etc. because SEAT are doing everything right. If anyone cancels their order because the system is inefficient... that's bad but why would SEAT care about it if they are selling everything they produce and have a healthy order book? Nice position to be in.
The point I was trying to make is that the information is available on the system which VW make available of sorts on-line. Now it won't stop people ringing up and asking why it's not moving, or why the sudden delay. However it should stop some of us just ringing up to get an update - as I had to do simply because my dealer wasn't telling me what's going on most of the time and I needed to plan work trips etc. around the expected dates that never were.

Frustrating as it may be with the always-on Amazon style internet tracking of general stuff habits we as a society have come to accept, I too would be happier if I was given a date that the car was going to turn up on, the car is gauranteed to turn up on that date and that's the end of the matter. Why? Simply because I could plan and not have to faff around. The problem we had was the car was due in May when I had work trips to organise, then June (after I'd rearranged those work trips), then July (family trips) - the goalposts kept changing so I had to keep chasing to see what was going on.

We got there in the end though (car now at dealers 8-)).

Back to my point, which I'm perfectly happy for you to disagree with me on - if I had to ring up to get an update once a fortnight (because things did keep changing on a weekly basis), I was on the phone for 10 minutes at a time. Think how many others are doing the same? Kindness did it - and we've recommended folks ring up on these forums so others are doing it too. Then add the fact that when I rang up the customer service folks had to contact their colleagues in sales to get an update from the system so their sales colleagues were also tied up for 2-3 minutes and how much time are we wasting?

Now it may be nothing, but it could be a couple of people over the year - I have no evidence one way or another. Given the systems are there, as the parent company uses them, and you have to think that maybe there's an improvement to be made? SEAT probably did take a cursory glance and probably decided the cost of doing so didn't cost in - or just maybe nobody's stopped to even consider it?

I'm not saying VW or Skoda are any better at the delivery element, but at least with customer information they are a little better at it (just a smidgen though) and SEAT could probably save themselves a little bit of grief if they tried. In the end it's not the 'wait' I'm shopping for, it's the car and SEAT have absolutely got that bit right - how they handle their customers in the waiting phase is another matter. The orders are still high, the car is still popular so they don't strictly have to care but... if you want a long-term customer relationship (and continued sales in the future) you do need to pay attention.
On order: Ateca XCellence 1.4 TSi in Rodium Grey with XCellence + Advanced Driving Assistance Packs, Double Boot Floor + Space Saver Spare - Ordered week 9, confirmed built week 26&27&28, arrived in UK week 30 - Now 'at dealers' 8-)


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tonychurly
Posts: 11
Joined: Sun Feb 26, 2017 8:50 am

Re: How much longer must I wait

Post by tonychurly » Mon Aug 14, 2017 9:45 am

tonychurly wrote:
Sun Aug 13, 2017 8:35 am
Ordered in February and delivered this week so 6 months overall but that seems to be caused by the swing away from diesel here in France as the dealerships have plenty of oil burners. The figure our dealer quoted was production was 60/40 diesel and demand was the inverse. Whatever - we are glad we hung on in there.
Just as an aside Seat France wrote to us on the day of delivery and offered 307 euros worth of extended warranty and 200 euros worth of goodies as a reward for our patience.


Graham B
Posts: 8
Joined: Sun Jun 25, 2017 2:11 pm

Re: How much longer must I wait

Post by Graham B » Mon Aug 14, 2017 10:07 am

It's week 33 and I finally have a confirmed date for mine. WEEK 34!!!!!. My Exeo goes in tomorrow for a 2 year service and a can belt change on Seat UK. So it's looking good for delivery in late September


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