I ordered an Areca 1.4 petrol Xcellence on 13th March 2017. I was given a provisional build of first week in June, but now 3 weeks after that there is still no confirmed build date and Seat UK are already talking compensation
Yeah, complete lottery really - ordered mine before you, similar spec to you perhaps with a few less bells and whistles and still waiting for it to be built (hopefully this week, but may change said my dealer!).Woody said:WE ordered on the 12th March and collected on the 15th June. As you can see in the signature we also added lots of extras....towbar, sunroof, 1.4 petrol engine, non of which effected the expected delivery/waiting times. Can't understand why some people in the UK have to wait longer than others, it's not because of the spec ordered, not in our case any way. Hope you get some good news soon.
'Etchings said:When my father ordered a new Mk IV Golf GTI he was quoted a 6 month wait (ended up going nearly new instead) and that was many years ago now, so as Fred calls out it's not a new problem.
How many calls could they save and how many dealerships could they free up if they had the online tracking like Volkswagen?
SEAT did a lot of customer / focus group work in developing the Ateca.
The point I was trying to make is that the information is available on the system which VW make available of sorts on-line. Now it won't stop people ringing up and asking why it's not moving, or why the sudden delay. However it should stop some of us just ringing up to get an update - as I had to do simply because my dealer wasn't telling me what's going on most of the time and I needed to plan work trips etc. around the expected dates that never were.Golfmk56 said:Can't agree at all with your 2nd point tho. Are you saying VW have fewer / are problem free because of online tracking? The VW forums (and Skoda) are full of exactly the same issues as are being discussed here.
SEAT are selling all the cars they're building. End of. Not point folk saying that if they can do this or do that etc. because SEAT are doing everything right. If anyone cancels their order because the system is inefficient... that's bad but why would SEAT care about it if they are selling everything they produce and have a healthy order book? Nice position to be in.
Just as an aside Seat France wrote to us on the day of delivery and offered 307 euros worth of extended warranty and 200 euros worth of goodies as a reward for our patience.tonychurly said:Ordered in February and delivered this week so 6 months overall but that seems to be caused by the swing away from diesel here in France as the dealerships have plenty of oil burners. The figure our dealer quoted was production was 60/40 diesel and demand was the inverse. Whatever - we are glad we hung on in there.
'Graham B said:It's week 33 and I finally have a confirmed date for mine. WEEK 34!!!!!. My Exeo goes in tomorrow for a 2 year service and a can belt change on Seat UK. So it's looking good for delivery in late September
Golfmk56 said:'Graham B said:It's week 33 and I finally have a confirmed date for mine. WEEK 34!!!!!. My Exeo goes in tomorrow for a 2 year service and a can belt change on Seat UK. So it's looking good for delivery in late September
Cam belt change after 2years What's the story behind that?