Failed clutch on my Ateca

New to the Seat Ateca Forums? Introduce yourself here
David Gatenby
Posts: 3
Joined: Tue Oct 10, 2017 6:27 pm

Failed clutch on my Ateca

Post by David Gatenby » Tue Oct 10, 2017 6:57 pm

I have a 10 month old Ateca currently back with the main dealer who is asking for some £2000 to replace the clutch and flywheel on my Ateca in spite of the car having covered only 5000 miles. The car had a fault within the first three months when we had to stop because the clutch was smoking badly after a journey of less than 3 miles. We took it back to the main dealer who said it was ok and it ran for a further few months without apparent problem before the clutch failed completely last Saturday and the car had to be towed back to the main dealer. They phoned me to say I had to authorise £400 for them to remove the gearbox to get at the clutch. The next day they told me there was no sign of a manufacturing fault and that I will have to pay around £2000 for a new flywheel and clutch to get my car back. I was told the clutch is only guaranteed for 6 months or 5000 miles. I kept my last SEATfor 12 years during which I did not need a replacement clutch so I am sure it is not due to any driving fault on my part.
Has anyone any advice to offer on this? I am in touch with SEAT UK and awaiting a response but tomorrow I look like having to pay out around £2000 to get my 10 month old Ateca back on the road. It is the 1 litre turbo petrol model.


David_S
Posts: 307
Joined: Wed Oct 26, 2016 4:53 pm

Re: Failed clutch on my Ateca

Post by David_S » Tue Oct 10, 2017 7:45 pm

Are they having a laugh? I wouldn't be paying a penny. Give Seat UK a call, see what their stance on the matter is.

Failing that I'd start seeking advice from the Citizens Advice Bureau or Trading Standards. I cannot see how it is reasonable to expect a customer to pay for anything that breaks on a car after 10 months and 5000 miles.
Enjoying since 18/01/2017:

Ateca Xcellence 1.4 Tsi, Cheapskate Blue, Seat Sound, Heated Windscreen, 19" alloys, anything else is just showing off and probably won't work anyway. :D 8-)


tobydog
Posts: 334
Joined: Mon Mar 20, 2017 10:04 am
Location: Ipswich, Suffolk

Re: Failed clutch on my Ateca

Post by tobydog » Wed Oct 11, 2017 12:26 pm

That is ridiculous. I've been driving 37 years and never had a clutch issue in any car, even ones with 100,000 miles on the clock. This failure is clearly linked to the smoking clutch matter that Seat are supposed to have looked at previously. If they want £400 to remove the gearbox to look at the clutch now, how were they able to carry out a proper assessment of the clutch previously? Also, why the new flywheel? If they are blaming you for bad driving technique and subsequent premature clutch wear, what's the connection with the flywheel? Many drivers have been blamed for bad driving when there were other mechanical failings that actually brought on the premature clutch failure. Have a good Google because there's history out there.
Ordered March 20, 2017: 1.4TSI Excellence manual in Rodium Grey. Extras - heated screen, SEAT Sound / Spare Wheel. Delivered and picked up on June 22, 2017 :D


David Gatenby
Posts: 3
Joined: Tue Oct 10, 2017 6:27 pm

Re: Failed clutch on my Ateca

Post by David Gatenby » Wed Oct 11, 2017 8:15 pm

Just to update my post yesterday I had to pay just short of £1600 to get the main dealer to release my Ateca back to me. The car would not be released without payment. The dealer said that a check of the clutch did not reveal any manufacturing defect so by implication the fault must be due to driver fault. I pointed out that during our 52 years of marriage we have bought 14 new cars including a SEAT Ibiza which we had for 12 years and none of these have had clutch problems during all the years we owned them and we absolutely refute any argument that driver fault contributed to the failure of the ATICA clutch with less than 5500 miles on the clock. We also pointed out that the car was returned to the dealer within 3 months because of a serious problem with a smoking clutch and they said the clutch was not burning out. They say SEAT will not reimburse them once the car is more than 6 months old unless they can show it was a manufacturing defect. I spoke to SEAT UK this morning and they confirm this. I have pointed out that this forum shows I am not the only one to have this problem and the dealer has said he will check with SEAT UK before I am left with recourse to a County Court claim which I have advised the m is the next action for me to pursue.


Grahamn
Posts: 149
Joined: Sat Feb 04, 2017 10:41 am

Re: Failed clutch on my Ateca

Post by Grahamn » Wed Oct 11, 2017 8:40 pm

What an awful situation to be in. I have gathered over time through this forum that SEAT can leave a lot to be desired, regarding their "customer service" but this really takes the biscuit.

Given the clutch had problems at 3 months, they needed to replace it then, rather than do nothing and then reject the claim once 6 months has passed - seems like sharp practice...

I sincerely hope someone in SEAT has a reality check (I think I'd be emailing the top man in SEAT UK) but if not, I'd be filing the court papers asap and get the press involved. They really cannot believe this is fair or reasonable. Totally incredible and yes, I feel extremely annoyed for the way they're treating you...

I hope you can get it resolved soon and that SEAT are penalised in some way, shape or form as a result.


147dave
Posts: 39
Joined: Sun Jul 23, 2017 8:00 am

Re: Failed clutch on my Ateca

Post by 147dave » Wed Oct 11, 2017 10:27 pm

Hope it gets sorted
1.0l ateca se tec in white with front parking sensors


Tet70
Posts: 272
Joined: Sun Mar 26, 2017 9:40 am
Location: Finland

Re: Failed clutch on my Ateca

Post by Tet70 » Thu Oct 12, 2017 9:58 am

Grahamn wrote:
Wed Oct 11, 2017 8:40 pm
Given the clutch had problems at 3 months, they needed to replace it then, rather than do nothing and then reject the claim once 6 months has passed - seems like sharp practice...
I don't know about consumer protection laws in UK, here in Finland this would have been very easy case. Here, if you report a problem within guarantee period, it does not matter how long it takes to solve the issue, it's still covered by warranty. Even if the clutch has only 6 months warranty period, if you report the problem after 3 months, it's covered even if it takes 5 years to solve the problem.

And if they didn't bother to properly investigate the problem when it was initially reported, it's their own fault. If they said after 3 months that there's nothing wrong with the clutch, they most certainly cannot revert their statement now and say that it actually had a problem back then, but it was driver's fault. :shock:
Jungle Green 1.4 TSI 4Drive DSG Style + quite a lot of extras. Delivered in less than 8 months. :roll:


Grahamn
Posts: 149
Joined: Sat Feb 04, 2017 10:41 am

Re: Failed clutch on my Ateca

Post by Grahamn » Thu Oct 12, 2017 10:26 am

Thanks Tet70, that prompted me to look for some details...

https://www.honestjohn.co.uk/faq/consumer-rights/

Interesting to note that case law currently seems to set a 6 month limitation of rejection of a vehicle - coincidence?

Also worth note the section 75 CCA reference - "Under Section 75 of the Consumer Credit Acts of 1974 and 2006, if you buy on a loan or a PCP or a lease, the finance house or the leasing company and the dealer are jointly liable if the car turns out to be faulty. This proved to be a useful last resort for a reader who bought a used Skoda Yeti 1.2DSG from a franchised Skoda dealer. A few weeks into ownership, the car lost drive miles away from the franchised dealer and a local specialist diagnosed a failed Dual Mass Flywheel. This was replaced at a cost of £1,600, but the supplying dealer refused to meet the cost because the work had been carried out by a non franchised dealer. But because the deposit for the car had been paid by credit card the reader was able to go to the credit cared company and managed to obtain a full refund without having to take the matter to court."
Last edited by Grahamn on Thu Oct 12, 2017 11:15 am, edited 1 time in total.


Fred99
Posts: 898
Joined: Wed Jun 29, 2016 5:11 pm
Location: Granada, Spain

Re: Failed clutch on my Ateca

Post by Fred99 » Thu Oct 12, 2017 10:29 am

I would post the whole story on the SEAT Facebook page - that is bound to get a quick response!
1.4TSI DSG Xcellence delivered 2/3/17 after 6 months wait. Brilliant Silver. 18" machined alloys. Park Assist. 360º cameras. Power boot. All driver assists. Alcantara. SEAT sound.


Grahamn
Posts: 149
Joined: Sat Feb 04, 2017 10:41 am

Re: Failed clutch on my Ateca

Post by Grahamn » Thu Oct 12, 2017 11:16 am

Fred99 wrote:
Thu Oct 12, 2017 10:29 am
I would post the whole story on the SEAT Facebook page - that is bound to get a quick response!
I like that Idea!


Post Reply

Return to “Introductions”


Who is online

Users browsing this forum: Sorte Per and 3 guests