Failed clutch on my Ateca

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Frannyt
Posts: 3
Joined: Thu Feb 15, 2018 5:04 pm

Re: Failed clutch on my Ateca

Post by Frannyt » Fri Feb 16, 2018 10:35 am

Doug Foster if you read this post please will you inbox me on here as I’m having same problem as you need to ask advice


DougFoster
Posts: 7
Joined: Sun Dec 10, 2017 11:52 am

Re: Failed clutch on my Ateca

Post by DougFoster » Wed Feb 21, 2018 8:44 am

Hi Frannyt

Well this morning they have delivered the Ateca back to me as I refused to drive it back from the garage as I no longer have any confidence in the vehicle and will not drive it. My garage is 2 motorways away and after the way my clutch failed, I am not prepared to take the risk.
Note I have not paid anything for a replacement clutch or delivery to my home
What I have done is wrote to the CEO of Seat UK - Richard.Harrison@Seatcars.co.uk and explained it to him, I then had the executive office of Seat contact me
In addition I also contacted Hugo Griffiths the Deputy Consumer Editor, Auto Express and Carbuyer <hugo_griffiths@dennis.co.uk>, who was very interested and helpful. If more of us contact him they will likely do a piece in the magazine on this

Feel free to message me

Regards

Doug


Frannyt
Posts: 3
Joined: Thu Feb 15, 2018 5:04 pm

Re: Failed clutch on my Ateca

Post by Frannyt » Wed Feb 28, 2018 10:14 pm

Hi Doug I can’t message you on here yet as it says I haven’t done enough posts.
I’m glad you seem to be getting somewhere with your situation. Mine is similar but have no success as yet. It’s been sat in a local Seat dealership for a few weeks now as we were at a dispute re my ‘failed clutch and failed dual mass flywheel’. My hubby works in the motor trade so asked the dealership to send us photos of the ‘failed’ parts but when two mechanics from Honda have looked at the photos they weren’t convinced the clutch or flywheel were failed and certainly not convinced it would be down to driver error which is what the dealership have reported. I, like you have no faith in the car now after what happened but more so because the Seat dealership admitted they don’t Road test the vehicles as ‘policy’ so they just went ahead and removed the clutch and deemed it failed due to my driving. I’m 37 I’ve driven so many new cars and used cars and have never ever had problems with a clutch in my life. Suddenly I’ve got the 1.0 atteca and my driving is so horrendous!
I did contact Richard Harrison a few weeks ago and was then passed to an exec in his office to investigate my complaint and Oliver Lee who dealt with us was so far removed from good customer liaison he had me in tears on the phone twice in one week because he repeatedly shouted at me. I’m just fed up Doug I either faced a £600 + bill at the dealership or I’ve now chosen to take the car away as exec office said they wouldn’t offer us with any goodwill gesture or any support. That made me laugh in itself as I’ve been 4 weeks without even a courtesy car so there certainly wasn’t any support or good will there, I already knew that ! My husband has taken it to the dealership where he works for some colleagues to look at it. Currently they are advising me to look at handing the car back to my lease company as they think same fault could occur again.
How can this be acceptable on a car under a year old with less than 10,000 miles on the clock. It’s crazy. I opted to lease this car through my NHS scheme as I need a reliable car for my job, visiting patients in the community and this car has been more trouble than I ever would have anticipated. As I explained to the exec office I understand with new models there could be teething problems and faults I think that’s acceptable but I would expect the manufacturer to take some responsibility for this rather than blaming driver style / error. From my husbands experience in the dealerships he’s previously worked there have indeed been similar problems with other makes and models but the difference there is the manufacturers have taken on the cost and rectified the problems for the customers.
Meanwhile the fleet satisfaction team in my lease company are taking a formal compliant forward on my behalf but I can’t see it getting anywhere. Seat Uk were so lacking in empathy and actually listening to anything a customer had to say im expecting nothing better really. Just gutted as absolutely loved this car and was so excited to be driving it this first year. All that shine has been taken away.
Let me know how you get on.


jamesiow
Posts: 297
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Failed clutch on my Ateca

Post by jamesiow » Thu Mar 01, 2018 9:25 am

Frannyt wrote:
Wed Feb 28, 2018 10:14 pm
Hi Doug I can’t message you on here yet as it says I haven’t done enough posts.
I’m glad you seem to be getting somewhere with your situation. Mine is similar but have no success as yet. It’s been sat in a local Seat dealership for a few weeks now as we were at a dispute re my ‘failed clutch and failed dual mass flywheel’. My hubby works in the motor trade so asked the dealership to send us photos of the ‘failed’ parts but when two mechanics from Honda have looked at the photos they weren’t convinced the clutch or flywheel were failed and certainly not convinced it would be down to driver error which is what the dealership have reported. I, like you have no faith in the car now after what happened but more so because the Seat dealership admitted they don’t Road test the vehicles as ‘policy’ so they just went ahead and removed the clutch and deemed it failed due to my driving. I’m 37 I’ve driven so many new cars and used cars and have never ever had problems with a clutch in my life. Suddenly I’ve got the 1.0 atteca and my driving is so horrendous!
I did contact Richard Harrison a few weeks ago and was then passed to an exec in his office to investigate my complaint and Oliver Lee who dealt with us was so far removed from good customer liaison he had me in tears on the phone twice in one week because he repeatedly shouted at me. I’m just fed up Doug I either faced a £600 + bill at the dealership or I’ve now chosen to take the car away as exec office said they wouldn’t offer us with any goodwill gesture or any support. That made me laugh in itself as I’ve been 4 weeks without even a courtesy car so there certainly wasn’t any support or good will there, I already knew that ! My husband has taken it to the dealership where he works for some colleagues to look at it. Currently they are advising me to look at handing the car back to my lease company as they think same fault could occur again.
How can this be acceptable on a car under a year old with less than 10,000 miles on the clock. It’s crazy. I opted to lease this car through my NHS scheme as I need a reliable car for my job, visiting patients in the community and this car has been more trouble than I ever would have anticipated. As I explained to the exec office I understand with new models there could be teething problems and faults I think that’s acceptable but I would expect the manufacturer to take some responsibility for this rather than blaming driver style / error. From my husbands experience in the dealerships he’s previously worked there have indeed been similar problems with other makes and models but the difference there is the manufacturers have taken on the cost and rectified the problems for the customers.
Meanwhile the fleet satisfaction team in my lease company are taking a formal compliant forward on my behalf but I can’t see it getting anywhere. Seat Uk were so lacking in empathy and actually listening to anything a customer had to say im expecting nothing better really. Just gutted as absolutely loved this car and was so excited to be driving it this first year. All that shine has been taken away.
Let me know how you get on.

Very sorry to hear all of this and it really should not happen - getting nowhere with gestures of goodwill and informal discussions so when I would suggest you do is engage a solicitor to either the lease company or the supplying dealer. I know is going to cost you money you never know just a simple letter from the solicitor might suddenly have a change of heart and a gesture of goodwill is forthcoming.... whatever way you look at it is costing you money either you have paid, or paying for a lease for the next few years. unfortunately this country is becoming more and more litigatored in it's attitude and sometimes it is only what companies understand
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


Fred99
Posts: 1201
Joined: Wed Jun 29, 2016 5:11 pm
Location: Granada, Spain

Re: Failed clutch on my Ateca

Post by Fred99 » Thu Mar 01, 2018 10:54 am

You could try posting the whole story on the SEAT UK facebook page.
1.4TSI DSG Xcellence delivered 2/3/17 after 6 months wait. Brilliant Silver. 18" machined alloys. Park Assist. 360º cameras. Power boot. All driver assists. Alcantara. SEAT sound.


Sibeurfph
Posts: 4
Joined: Thu Apr 26, 2018 5:22 pm

Re: Failed clutch on my Ateca

Post by Sibeurfph » Thu Apr 26, 2018 5:41 pm

Hi All,
Am posting here as I am yet another example of a 1ltr Ateca with low mileage having a clutch and flywhheel failure which I am being told is not included in the warranty. I got the car in Nov as an ex demonstrator with 6k on the clock from the main dealer, when the car was fully checked. 5 months later I am up to 14k mileage and my clutch burns out last night. Now I pretty much drive for my job and have never had any clutch issues before, but today the dealership have told me that the issue is not 'wear & tear' but down to my driving style. I absolutely reject this as I'm no boy racer and am mostly on the motorway in 6th gear. Looking on the forum it seems there are a load of us whose driving skills have apparently deteriorated massively after buying a 1ltr Ateca (or so the dealers would have us believe). They want £1700 to replace the clutch and fly wheel which theres no way I'm accepting as this shouldn't have happened in the first place!. I am now in touch with SEAT UK, but is there anything else those of you on here who have been also been put in this position wold suggest I do immediately? Am fortunate to have a courtesy car but will need my own wagon back at some point. How has it panned out for everyone else on here?
Frankly, I just dissappointed and feeling like I've been ripped off at the moment.


jamesiow
Posts: 297
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Failed clutch on my Ateca

Post by jamesiow » Thu Apr 26, 2018 6:18 pm

Sibeurfph wrote:
Thu Apr 26, 2018 5:41 pm
Hi All,
Am posting here as I am yet another example of a 1ltr Ateca with low mileage having a clutch and flywhheel failure which I am being told is not included in the warranty. I got the car in Nov as an ex demonstrator with 6k on the clock from the main dealer, when the car was fully checked. 5 months later I am up to 14k mileage and my clutch burns out last night. Now I pretty much drive for my job and have never had any clutch issues before, but today the dealership have told me that the issue is not 'wear & tear' but down to my driving style. I absolutely reject this as I'm no boy racer and am mostly on the motorway in 6th gear. Looking on the forum it seems there are a load of us whose driving skills have apparently deteriorated massively after buying a 1ltr Ateca (or so the dealers would have us believe). They want £1700 to replace the clutch and fly wheel which theres no way I'm accepting as this shouldn't have happened in the first place!. I am now in touch with SEAT UK, but is there anything else those of you on here who have been also been put in this position wold suggest I do immediately? Am fortunate to have a courtesy car but will need my own wagon back at some point. How has it panned out for everyone else on here?
Frankly, I just dissappointed and feeling like I've been ripped off at the moment.

What model and engine do you have?
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


Sibeurfph
Posts: 4
Joined: Thu Apr 26, 2018 5:22 pm

Re: Failed clutch on my Ateca

Post by Sibeurfph » Fri Apr 27, 2018 8:27 am

Hi Jamesiow

Its the 1.0 TSI SE Tech Ecomotive


Etchings
Posts: 743
Joined: Tue Mar 21, 2017 7:45 pm
Location: Surrey

Re: Failed clutch on my Ateca

Post by Etchings » Fri Apr 27, 2018 9:10 am

Sibeurfph wrote:
Fri Apr 27, 2018 8:27 am
Hi Jamesiow

Its the 1.0 TSI SE Tech Ecomotive
The stock answer with premature clutch failures seems to be 'driver error'. However you can always seek a second opinion from a specialist, particularly if you're in dispute.

Things to point out though - getting an independent report will cost YOU money. Now, if the report clearly indicates a defect and that you were not at fault then obviously you get the clutch replaced under warranty and I would say have reasonable grounds to claim the cost of the report back too; however that is not guaranteed. If, for some sad reason, the report comes down on the side of SEAT (or perhaps no definitive answer) then you don't have much else to go on.

Also, if you do decide to go down that path then who you approach to do an independent report is important. Check their industry credentials to ensure that SEAT will recognise them, in order to avoid a "we don't acknowledge that report to be accurate... how do we know they're an expert" type argument. Not saying you'll get that far, but good to protect yourself up-front.

You may find the following page useful: https://www.citizensadvice.org.uk/consu ... ociations/
If you're locked in dispute with your garage and they're a member of one of those associations there will be a dispute procedure and arbitration service you can follow.

Probably teaching you to suck eggs on this one, but one final thing - you say you need your car back soon, indicating that time is an important factor here. All of the above does take time. If, for some reason, you need to have the car and the repair done before settling on who is liable (i.e. you have to fork out cash up-front and argue later - not recommended) then make sure they give you the offending parts that were replaced afterwards along with all associated documentation and statement of work carried out.
Now driving: Ateca XCellence 1.4 TSi in Rodium Grey with XCellence + Advanced Driving Assistance Packs, Double Boot Floor + Space Saver Spare - Ordered week 9, confirmed built week 26&27&28, arrived in UK week 30 - Collected 1st Sept 8-)


jamesiow
Posts: 297
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Failed clutch on my Ateca

Post by jamesiow » Fri Apr 27, 2018 9:57 am

Sibeurfph wrote:
Fri Apr 27, 2018 8:27 am
Hi Jamesiow

Its the 1.0 TSI SE Tech Ecomotive
Ekk.... Sorry to Hear all this I was hoping you going to say you had a 1.6 TDI not the same engine as mine. much like yourself in near 17 years of driving mostly in VW AG products I have never had a clutch failure.

Please please do post back with the outcome even if you had to fork out £1700+, I would almost be tempted if you do have to pay the full amount is to seek 3rd party specialist to fit it is bound to be a lot cheaper than SEAT/VW.
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


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