Delivery Times

All Seat Ateca related discussions
nick052
Posts: 67
Joined: Mon Jun 24, 2019 10:27 pm

Re: Delivery Times

Post by nick052 » Wed Oct 16, 2019 1:16 pm

splashdubh wrote:
Wed Oct 16, 2019 1:05 pm
Talked to the dealer yesterday, he said the car had been "delayed" but had left the factory on October 7 and "should be here next week."

That would make it three - four weeks later than promised.

Has anybody got compensation/good will from dealers/SEAT for delays?
See below (it won’t let me delete this post for some reason!).
Last edited by nick052 on Wed Oct 16, 2019 1:21 pm, edited 1 time in total.


nick052
Posts: 67
Joined: Mon Jun 24, 2019 10:27 pm

Re: Delivery Times

Post by nick052 » Wed Oct 16, 2019 1:19 pm

nick052 wrote:
Wed Sep 18, 2019 5:54 pm
nick052 wrote:
Tue Sep 17, 2019 7:15 pm
So my car was finally built 2nd Sept - found out today it’s still sat in a port in Germany! So can’t see it being here for the end of Sept now. Very disappointing (given I was “promised” it for 1st Sept after ordering 30th May). And all the updates I’ve had from dealer I’ve had to ask for - useless at keeping me informed in all honesty. Complained to Seat UK Customer Service (got an excellent agent eventually) about the delays and awaiting news of compensation tomorrow. Will let people know if I get anything.
Just a note to say Seat UK Customer Services have, again, been great today. Contacted me as promised, and were very apologetic over the fact the car has been delayed. Offered me various compensation options but took a cheque offer in the end. So if anyone in UK has had any delays with their orders (mine will be well over a month late I expect although it's now been assigned to a ship!), just give Seat UK Customer Service a ring (08085 222 222, option 7) and I am sure if you express disappointment they may compensate you too (I suppose it may depend which agent you get).
See here for compensation info. Mine ended up just over 4 weeks late. Cheque arrived yesterday funnily enough.


Cdog
Posts: 14
Joined: Sat Aug 24, 2019 7:33 pm

Re: Delivery Times

Post by Cdog » Thu Oct 17, 2019 3:15 pm

Picked up my Xcellence Lux 1.5 DSG this morning, 13 weeks after ordering. It’s well worth the wait!


KerryB
Posts: 65
Joined: Fri Jul 19, 2019 4:26 pm

Re: Delivery Times

Post by KerryB » Thu Oct 17, 2019 3:38 pm

So exciting! Collecting mine on Monday morning. Can't wait.
Lava Blue Ateca 2.0 Tdi (150) Excellence Lux DSG 4Drive, ordered 20th July 2019 (week 29) with an estimated 4 month delivery date. Update: Built Week 40; estimated ready for collection from dealer by 18/10 (week 42), i.e. 12 weeks from ordering.


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Furion
Posts: 163
Joined: Sat Jun 29, 2019 10:32 am

Re: Delivery Times

Post by Furion » Thu Oct 17, 2019 9:56 pm

KerryB wrote:
Thu Oct 17, 2019 3:38 pm
So exciting! Collecting mine on Monday morning. Can't wait.
That’s great news ...

Mine arrives at the dealer tomorrow, should be picking it up next week.
Furion
Ordered 27/06 : Build Completed WK40, Collected 1st Nov 19.
Ateca Xcellence Lux 2.0TDI 150 DSG 4Drive, Black Magic. MY20
Gone but not forgotten : Jaguar XF 3.0TDV6 2011


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Furion
Posts: 163
Joined: Sat Jun 29, 2019 10:32 am

Re: Delivery Times

Post by Furion » Thu Oct 17, 2019 10:10 pm

Cdog wrote:
Thu Oct 17, 2019 3:15 pm
Picked up my Xcellence Lux 1.5 DSG this morning, 13 weeks after ordering. It’s well worth the wait!
Nice, congrats, post some pics if you get a chance. 13 weeks isn’t bad at all, I am still waiting at week 17, should have it next week.
Furion
Ordered 27/06 : Build Completed WK40, Collected 1st Nov 19.
Ateca Xcellence Lux 2.0TDI 150 DSG 4Drive, Black Magic. MY20
Gone but not forgotten : Jaguar XF 3.0TDV6 2011


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Furion
Posts: 163
Joined: Sat Jun 29, 2019 10:32 am

Re: Delivery Times

Post by Furion » Fri Oct 18, 2019 10:05 pm

Furion wrote:
Fri Oct 11, 2019 2:43 pm
Furion wrote:
Tue Oct 08, 2019 1:43 pm
Furion wrote:
Thu Sep 05, 2019 6:53 pm

Build date moved to week 40 from 43, that moves delivery forward to beginning of November.
Called customer services for an update today (0808 5222222)
My Ateca has been built and is at the port in Barcelona awaiting allocation to a ship.

There are three ships dedicated to Ateca only deliveries that sail to Sheerness or Grimsby on Tuesday, Wednesday and Friday.

So on track for an early November delivery

Time Line:
order placed 27/06/19
order accepted by factory 22/08/19
build week allocated updated to week40 (05/09/19)
car built week 40 (30/09/19)
At port Barcelona awaiting transport week41 (08/10/19)

I hope the time line helps give people waiting for their Ateca an idea of when to expect delivery.
Call customer service with your order number for an update on your car.
Time Line:
order placed 27/06/19
order accepted by factory 22/08/19
build week allocated updated to week40 (05/09/19)
car built week 40 (30/09/19)
At departure port awaiting transport (a boat) week41 (08/10/19)
Confirmed arrived at Port of Sheerness awaiting transport to dealer (11/10/19)
Update : car at dealer, possible handover next week.

Time Line:
order placed 27/06/19
order accepted by factory 22/08/19
build week allocated updated to week40 (05/09/19)
car built week 40 (30/09/19)
At departure port awaiting transport (a boat) week41 (08/10/19)
Confirmed arrived at Port of Sheerness awaiting transport to dealer (11/10/19)
Dealer confirmed car arrived at dealer (18/10/19)
Furion
Ordered 27/06 : Build Completed WK40, Collected 1st Nov 19.
Ateca Xcellence Lux 2.0TDI 150 DSG 4Drive, Black Magic. MY20
Gone but not forgotten : Jaguar XF 3.0TDV6 2011


Stonecold1163
Posts: 5
Joined: Mon Apr 08, 2019 7:24 pm

Re: Delivery Times

Post by Stonecold1163 » Tue Oct 29, 2019 6:30 pm

Just had phone call from Barlows seat Wolverhampton my ateca fr 1.5 dsg in red will be ready for me to collect on Monday 4th November.I put my order in on the 6th July so that’s 4 months give a day or two.When I put my order in I was told it would be around 3 months waiting time so it took mine a extra month.


splashdubh
Posts: 25
Joined: Fri Apr 14, 2017 4:36 pm

Re: Delivery Times

Post by splashdubh » Sun Nov 10, 2019 4:59 pm

Took delivery of a new SE Tech 1.5TSI on Friday November 1 - exactly 17 weeks after it was ordered and five weeks later than promised delivery.

The dealer was good enough to fit mud flaps front and back, and I got more 'good will' from SEAT.

If talking to SEAT, you may need to be persistent: the first agent I spoke to was very resistant to giving anything. I persuaded him to refer the call up the ladder and got a very helpful manager.

Got the first longish runs in yesterday, 100 miles each way and the computer showed an average mpg of 42. That's a bit less than my old 1.6TDI, but I can live with it - albeit using a lighter right foot!


frasreid
Posts: 24
Joined: Wed Oct 09, 2019 1:40 am

Re: Delivery Times

Post by frasreid » Fri Nov 22, 2019 10:38 pm

Salesman called today and informed me my car is arriving at the dealership tomorrow, (Sat. 23/11/19) and I can collect it on Tuesday morning.
That makes it 9 x weeks from order to delivery. Result.
(FR Sport 2.0tsi, 4drive DSG. 190, Nevada white).
Roll on Tuesday.


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