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No Rear Camera

Posted: Mon May 13, 2019 3:41 pm
by AndyM
Hi All,

My first post here, so grateful for any help.

I ordered an FR Sport in January and it has been delivered today. I'm really happy with it, except it has no rear camera. I'm 99.99% sure that when I ordered it the rear camera was part of the spec for the FR Sport. This was one of the reasons I ordered this model as I find it a very useful feature to have. I've looked on the website and see that it is now not part of the spec. Has anyone else had this issue? Can I get Seat to fit a camera as technically I've not got the car that I ordered?

Thanks,

Andy.

Re: No Rear Camera

Posted: Mon May 13, 2019 3:55 pm
by Devonian
Looking at the Model Year 19 equipment list found here, the rear-view camera is only standard in Xcellence and Lux trim.

Re: No Rear Camera

Posted: Mon May 13, 2019 4:14 pm
by AndyM
Hi, yeah I'm aware of that, but it was part of the spec when I ordered it...

Re: No Rear Camera

Posted: Mon May 13, 2019 6:15 pm
by Barnold71
I think several people have had the same issue & there are various threads on the subject, e.g.

viewtopic.php?f=8&t=2897&hilit=Rear+camera

Re: No Rear Camera

Posted: Mon May 13, 2019 6:46 pm
by Bedlam
The link which @Devonian provided above is dated October 2018 in the weblink
https://web1.seat.co.uk/sites/default/f ... t_ra_file/ateca-pricelist-october-2018.pdf
So if you ordered in Janauary 2019 it wasn't in the spec surely?

EDIT: The December 2017 pricelist did include it and as I recall it was those vehicles which some received without a camera which Seat have and are still retro-fitting (due to technical faults) for free

Re: No Rear Camera

Posted: Mon May 13, 2019 8:15 pm
by AndyM
Thanks Bedlam, it was definitely on the website as I wouldn't have got that model if it wasn't available.

Re: No Rear Camera

Posted: Mon May 13, 2019 11:33 pm
by Bedlam
Can only suggest you refer it back to the dealer (and Seat Customer Services) to advise you feel you have been deceived/mis-sold or whatever

Re: No Rear Camera

Posted: Tue May 14, 2019 10:41 pm
by GrahamE
I had the same issue with an FR I ordered in June '18. The rear camera was in the brochure and in the example in the showroom but when it was delivered in December '18 the rear camera was missing. Oh and the 1.4 TSI had become a 1.5 TSI. The dealer failed to mention either, and didn't even see there might be a problem! (I ordered the Ateca over the Karoq in part because the 1.4TSI drove better than the 1.5TSI IMO)
SEAT UK fitted the rear camera after a 3 month wait. There was an incompatibility between the MY19 car software and the camera firmware, so they had to get the camera firmware updated.
If I'm honest, it's OK but not as good as the examples I'm used to on hire cars in the US. The rearward facing guidelines on the screen don't relate to anything, they aren't the width of the car or the average parking bay. They also don't curve if you turn the steering to indicate where you are likely to end up.
I have a MY18 and MY19 brochure and it's not in the MY19 brochure until you get to Xcellence or above.

Re: No Rear Camera

Posted: Wed May 15, 2019 1:54 am
by vectra
I had to add camera to my order recently on an FR sport.

Re: No Rear Camera

Posted: Wed May 15, 2019 1:13 pm
by CheeseR
The lines do curve on mine, could it be that we have different cameras fitted, or is it just part of the 360 camera?