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Ceramic coating dilemma

Posted: Sun Nov 10, 2019 12:03 am
by Yanhow1
When I ordered my ateca, I bought a ceramic protection package which is a ceramic coating applied inside and out to repel dirt and water,
I paid £300, I thought it would be a good idea because I wouldn’t have to wash the car as much and the carpets would be protected against stains,
This was supposed to be applied before my pickup day and the salesman told me it had been done when I picked the car up,

Three weeks later, the cars been washed a few times and there’s absolutely no way there is a ceramic coating on my car, inside or out.

The carpets soak up water quicker than a sponge when it should bead on the top like a marble and water sticks to the paintwork for minutes when it should act like water off a ducks back.

I’m so annoyed, the dealer is saying it has been done when I know it hasn’t,
I don’t know what to do because if I get the certificate I been asking for, or the copy of the transaction between the dealer and whoever was supposed to apply the product, which I’ve been asking for,
it still doesn’t mean it’s actually on the car,
It’s an invisible product but it’s effectiveness is obvious,
It’s very obvious when it’s not there too,

Somehow I can’t see them admitting they’ve made a mistake and giving me my money back, can you?

Q: if someone takes my money for a product they promise to provide, then don’t supply the product but say they have, is that fraud or theft or something?

Anyone got any ideas on what I should do please.
Cheers

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 8:10 am
by KerryB
I don’t know the best answer but what I’d possibly do myself in those circumstances is ask an independent company for an opinion, perhaps one that does similar work but who is not attached to any dealership (if such exists). Armed (hopefully) with a written report, I’d write to my dealer and inform them that I’m sending my independent report to the motor trade ombudsman (or whatever body oversees the motor trade. Google should supply the answer).
Then I’d wait for a response. If still no joy, I’d carry through the threat.
Also, trading standards can be very helpful and you could contact them even without an independent report. They provided great advice and support for me when I had a major issue with my previous car. It was thanks to advice on here that I went to them, and the mere mention to the tradesman in question got the job finished and sorted really quickly. As soon as he heard I’d been in contact with them, he started answering the phone to me and returning calls. I got my car back really quickly afterwards!

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 10:46 am
by vectra
Just a thought,
Did the dealer offer you a coating upon the sale of the car? If so, did he say it would be done by a professional detailer or would be done by themselves?

Did he tell you what the brand name of coating was?
I am wondering if it is some sort of in house treatment like Diamond Brite.

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 11:37 am
by Yanhow1
Vectra, yes it was sold at the point of sale, I can’t remember if the salesman said it was done in house or not,

It’s a product called Williams ceramic coat from a company called auto protect in Essex,Can anyone show me how to attach images to these posts so I can show the brochure, cheers
Their website states the product is applied by qualified technicians.
It’s got a picture of Nigel Mansell on the cover of the glossy brochure so it must be good, ;)
The salesman said this product was usually £400 but they’re doing a discount at the minute of £100 off

KerryB, good advice, I’m going to give AutoProtect a ring and ask if they can verify and confirm the product is on the car and not just take the dealerships word for it, even if I have to drive down to Essex for them to test the car.

Can anyone tell me how to attach images to these posts with an iPad so I can show the brochure, cheers

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 11:58 am
by KerryB
Yanhow1 wrote:
Sun Nov 10, 2019 11:37 am
Vectra, yes it was sold at the point of sale, I can’t remember if the salesman said it was done in house or not,

It’s a product called Williams ceramic coat from a company called auto protect in Essex,Can anyone show me how to attach images to these posts so I can show the brochure, cheers
Their website states the product is applied by qualified technicians.
It’s got a picture of Nigel Mansell on the cover of the glossy brochure so it must be good, ;)
The salesman said this product was usually £400 but they’re doing a discount at the minute of £100 off

KerryB, good advice, I’m going to give AutoProtect a ring and ask if they can verify and confirm the product is on the car and not just take the dealerships word for it, even if I have to drive down to Essex for them to test the car.

Can anyone tell me how to attach images to these posts with an iPad so I can show the brochure, cheers
Good idea.

I've attempted to attach a screenprint of how to attach images (sort of circular logic that might come horribly unstuck...).

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 6:07 pm
by Yanhow1

71CD3234-6460-4ED6-91A2-B22E3DA15ECC.jpeg

Thanks KerryB, didn’t see the other edit page.

C22F2AAD-615B-477D-B579-4C8E6031B1EB.jpeg

A40BF2D0-10DD-4E95-87A6-DB8F4689E239.jpeg

36A116E1-FE96-4AD7-B29F-82700B80490D.jpeg

D54705CC-302C-4D58-89A4-0A695ABD6D6F.jpeg

As you can see, our cars have identical water markings, they should be worlds apart.

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 6:20 pm
by vectra
The only thing I can think of is there was a very bad or no prep done prior to application.

Re: Ceramic coating dilemma

Posted: Sun Nov 10, 2019 8:40 pm
by Hyeresman
If it was the dealer that invoiced you for this service, send them a 7 day letter by recorded delivery requesting the certificate or a full refund. Say that if they fail on either request then you'll issue a county court summons without further notice. If still no response, then issue county court proceedings for the cost of the service charged, your legal expenses and any other costs you have legitimately incurred. Fairly straightforward nowadays as applications can now be done on line.

Re: Ceramic coating dilemma

Posted: Mon Nov 11, 2019 10:16 am
by elevenses
None of them work.

I spent the past 35 years in the motor trade. None of them work.

You may as well use a good polish once in a while....

Re: Ceramic coating dilemma

Posted: Mon Nov 11, 2019 11:01 am
by vectra
elevenses wrote:
Mon Nov 11, 2019 10:16 am
None of them work.

I spent the past 35 years in the motor trade. None of them work.

You may as well use a good polish once in a while....
What !!!
Are you having a laugh? :o :o :lol: :lol: :lol: