Car went up in flames!!

Faults and Technical chat for the Seat Ateca
Samsonite
Posts: 74
Joined: Tue Jun 12, 2018 9:09 pm

Re: Car went up in flames!!

Post by Samsonite » Tue Jun 26, 2018 7:05 pm

Tet70 wrote:
Tue Jun 26, 2018 1:06 pm
Es0985 wrote:
Tue Jun 26, 2018 12:39 pm
Thanks, Im guessing the actual service was fine, and the incident occurred when the fixed he turbo fault.
Oil leaking from the turbo ends up on to a hot exhaust manifold, so the catastrophe is ready... :shock:
That's my punt too! I bet VOSA and seat head office would be very interested to know your story. Hopefully it wont turn into Samsung note 7 fiasco :D sorry couldn't resist


Es0985
Posts: 8
Joined: Mon Jun 25, 2018 7:47 pm

Re: Car went up in flames!!

Post by Es0985 » Tue Jun 26, 2018 7:52 pm

:) no worries there were lots of bbq jokes over the weekend

I called both dvsa (vosa) and Seat uk. I’ll update in due course.


jamesiow
Posts: 297
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Car went up in flames!!

Post by jamesiow » Tue Jun 26, 2018 8:32 pm

Es0985 wrote:
Tue Jun 26, 2018 7:52 pm
:) no worries there were lots of bbq jokes over the weekend

I called both dvsa (vosa) and Seat uk. I’ll update in due course.
Look forward to your post updates.... what was the dealer name etc that did the work?
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


Golfmk56
Posts: 705
Joined: Sun Jan 15, 2017 3:24 pm

Re: Car went up in flames!!

Post by Golfmk56 » Tue Jun 26, 2018 9:52 pm

Insurance companies tend to dismiss such things and pay out regardless - can't see them being too bothered on how the fire started and more interested in how to payout the min. they can get away with.

Must admit it's a bit of a coincidence the car having just returned from the dealerships workshop. Would be good to obtain an independent report on the cause of the fire but not sure how to get this done for free.

Glad you're safe.


jamesiow
Posts: 297
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Car went up in flames!!

Post by jamesiow » Tue Jun 26, 2018 9:55 pm

Golfmk56 wrote:
Tue Jun 26, 2018 9:52 pm
Insurance companies tend to dismiss such things and pay out regardless - can't see them being too bothered on how the fire started and more interested in how to payout the min. they can get away with.

Would be good to obtain an independent report but not sure how to get this done for free.

Glad you're safe.
Also with Current warm weather is be careful if anyone parks over on a grass field, as exhaust system could very easily spark a fire. There is an ongoing issue with Ford Rangers particularly in Australia where they catching fire.
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


Samsonite
Posts: 74
Joined: Tue Jun 12, 2018 9:09 pm

Re: Car went up in flames!!

Post by Samsonite » Wed Jun 27, 2018 10:05 pm

I maybe be wrong but if insurnace pay out then your premium goes up as you made claim right? Whereas if it turns out it's a seat issue or the dealer issue then they should reimburse you. How to prove it though. Perhaps I'm just nieve (spelling?).

Did you take pics of the oil slick you left behind! Do update when you have more news though!


Es0985
Posts: 8
Joined: Mon Jun 25, 2018 7:47 pm

Re: Car went up in flames!!

Post by Es0985 » Thu Jun 28, 2018 4:58 pm

No real response from SEAT yet, if my insurers won’t do a fire report (which hey so far haven’t said no - so I presume all is going ahead) then I’ll ask SEAT to pay for a independent one, quite happy to take them to court over it if needs be. But I’ll scream and shout to the media first.

SEAT have been useless, they seem to think this is a standard customer service issue and it’s ok to have me waiting for 48 hours for every persons response (higher and higher up the chain)

I’m not allowed a courtesy car because it’s ‘company policy’ that the car is in dealership hands for me to have one.

I’m disgusted with they way we’ve been dealt with so far. They’re aware and just ignore it.

It was seat in reading.


User avatar
wiz2003
Posts: 96
Joined: Tue Sep 13, 2016 10:40 pm

Re: Car went up in flames!!

Post by wiz2003 » Thu Jun 28, 2018 6:45 pm

I feel for you..
My wife and I both own (our first) Seat cars.

I don't believe that we will purchase Seat again.

Rather than spend all of that money on advertising, Seat would do well to look after their current customers - something that they are VERY POOR at doing!
Xcellence 190 TDI 4Drive DSG, 18", Lava Blue, Seat sound, Xcellence Pack, Adv Comfort & Driving pack, Towbar.
Electric front seat not available.
Ordered on the 05/09/2016
Collected on the 04/11/2016


Golfmk56
Posts: 705
Joined: Sun Jan 15, 2017 3:24 pm

Re: Car went up in flames!!

Post by Golfmk56 » Thu Jun 28, 2018 10:06 pm

Es0985 wrote:
Thu Jun 28, 2018 4:58 pm
No real response from SEAT yet, if my insurers won’t do a fire report (which hey so far haven’t said no - so I presume all is going ahead) then I’ll ask SEAT to pay for a independent one, quite happy to take them to court over it if needs be. But I’ll scream and shout to the media first.
Sounds like you've got the wrong end of the stick. Nobody would expect SEAT to pay for an indi report - you have to pay for it yourself (that's why I mentioned if there was some way of having it done for free). If the fire was caused by some alteration the dealer made then your case is against the dealer. You're falling in to the trap that many don't seem to appreciate - the contract is between you and the dealer where you bought the car from / who serviced the car - SEAT UK should have an interest in it, but at this stage it's nothing to do with them.
Es0985 wrote:
Thu Jun 28, 2018 4:58 pm
SEAT have been useless, they seem to think this is a standard customer service issue and it’s ok to have me waiting for 48 hours for every persons response (higher and higher up the chain)
That's standard practice - but see above, the issue has nothingwhatsoever to do with SEAT. Why should you be treated any different to another SEAT customer? At this stage you don't have a scrap of evidence the fault lies with SEAT. You'll need evidence before you can pursue a case.
Es0985 wrote:
Thu Jun 28, 2018 4:58 pm
I’m not allowed a courtesy car because it’s ‘company policy’ that the car is in dealership hands for me to have one.
That seems reasonable. Not sure how you went about reporting the fault but did you have your car recovered via your SEAT roadside recovery? It's the roadside recovery insurance who initially issue cars ( usually for 1st 48hr ) until the car is back with the garage when they can take over proceedings.
Es0985 wrote:
Thu Jun 28, 2018 4:58 pm
I’m disgusted with they way we’ve been dealt with so far. They’re aware and just ignore it.
Have all the sympathy in the world for you, would hate that to happen to me, but you're approaching this all wrong. Why isn't your insurance organising a replacement car? as per above you have no evidence thus far. Who's to say the fire wasn't cause by say a cigarette (bare with me on this). Are you expecting a the manufacturer / garage to provide you with a replacement car at their expense because of some fault which may be of your own doing? Until you have a report you can't be 100% sure the fire was caused by faulty manufacture or faulty workmanship.

Far too long a tale to explain but I was in a similar sort of situation when my new Honda broke down, I was told by recovery that the car was safe to drive back to the garage if I did it there and then. The European centre who deals with Honda claims had just shut for the weekend and I was left without a car (the garage didn't have any spare courtesy cars). And I desperately needed a car. What I did was hired one myself (from the same group Honda uses to hire cars from) and intended to claim the money back. Yes I forked out for the hire car but in the end Honda took over the hire leaving me with nothing to pay. A few weeks later the Honda broke down again... lesson learned - I insisted on the recovery firm taking the car to Honda which meant the first 48hr car hire was arranged by the recovery firm, not Honda Warranty.

Sorry for the long post but you're better approaching this with a level head rather that go off on a rant which has no basis.


Es0985
Posts: 8
Joined: Mon Jun 25, 2018 7:47 pm

Re: Car went up in flames!!

Post by Es0985 » Fri Jul 13, 2018 4:31 pm

Thanks for your reply, having never done this before let alone be in any kind of accident. I was very shaken up. I’m still stressed. Still no answers from car report as it’s not been done. Change over means change of plan apparently. They are going through all my phone calls to find out if they did agree to do a fire report because at this point it’s sounds like they won’t. And they don’t want to pay back my excess.

Insurers had offered full market payout and finance payoff is less but insurers only want to pay the settlement less my excess. Despite previously offering me the ‘change’ £1500 after settling the finance the change was mine. I was told this twice and also have it in writing. But then when finalising the settlement they changed the amount they would pay to the settlement figure from finance minus my excess. So I was then £500 out of pocket. Claim now on hold.

I’ve also been told by CAB this could go through consumer rights... against the finance company as they own the car therefore financially responsible.

My main concern though is that what ever has happened still hasn’t been established. And the garage hasn’t shown interest in finding out why, not has seat just incase this is a manufacturing issue. If insurers decide not to investigate. No one is making SEAT - so from a safety issue why would they not want to look into it. Well we know why.

They’ve been quite slow in responding to questions from the insurers too.

All been an absolute mare.


Post Reply

Return to “Faults & Technical”