Question on puncture repair

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funkyirishman
Posts: 51
Joined: Tue Jun 20, 2017 9:48 am
Location: Ireland

Question on puncture repair

Post by funkyirishman » Thu Jul 12, 2018 1:28 pm

Okay just looking for opinion

We got puncture in an suv and got it fixed in official Seat car dealer. We told them that we are travelling around the UK and we want it fixed. So they fixed it. We arrived in UK drove a bit then got warning tyre pressure down. We pumped it and drove a good distance. We parked the car took the pressure and checked it following day and it was down. So we brought it to car puncture repair in London. They informed us that whomever fixed this should have told us that it was a temporary fix and we needed a new tyre. We were not told this. So potentially we drove on temporary repair and anything could have happened. So we had to get a new tyre.

I rang dealer in Dublin and they said this is not a temporary fix. I disputed this as 3 different puncture repair garages in London told me that it was and we should have been told. I am angry at garage putting my family at risk. The garage in Dublin said different in UK than Ireland. I said no difference in danger and nearly put my foot through the line..

I have attached images of the repair and just looking for input, as I'm no expert, on this puncture repair

https://ibb.co/kqR7XT

https://ibb.co/jVzGRo

https://ibb.co/jjvO6o

https://ibb.co/kAVHXT
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Nikkijamie
Posts: 142
Joined: Wed Apr 26, 2017 7:02 am

Re: Question on puncture repair

Post by Nikkijamie » Thu Jul 12, 2018 1:33 pm

Just looks like a shit repair. That’s looks truly shocking if it’s from a main dealer and I would complain to someone higher up.
Why would anyone want a temporary repair. Temporary in my eyes is puncture at side of the road and you use tyre foam then replace tyre or get repaired if possible.
Ateca 1.4dsg excellence 150ps, Nevada white,tow bar,seat sound


jamesiow
Posts: 293
Joined: Thu Mar 09, 2017 9:24 pm
Location: South of England

Re: Question on puncture repair

Post by jamesiow » Thu Jul 12, 2018 6:33 pm

Nikkijamie wrote:
Thu Jul 12, 2018 1:33 pm
Just looks like a shit repair. That’s looks truly shocking if it’s from a main dealer and I would complain to someone higher up.
Why would anyone want a temporary repair. Temporary in my eyes is puncture at side of the road and you use tyre foam then replace tyre or get repaired if possible.
I 2ed that! I always have taken my cars to ATS for tyres and also tire repairs (if they can!) and can never fault the service Both locally and around the country over many years... Below information on what is officially repairable

https://www.atseuromaster.co.uk/consume ... ure-repair
ATECA SE 1.0 Technology, Petrol, Manual, Samoa Orange, Park Assist, Convenience Pack, Top view camera with rear view camera, Electric Tailgate with Virtual Pedal, Keyless Entry & Rear Sunblinds.


Fred99
Posts: 1147
Joined: Wed Jun 29, 2016 5:11 pm
Location: Granada, Spain

Re: Question on puncture repair

Post by Fred99 » Thu Jul 12, 2018 7:21 pm

In many countries SEAT gives you an extended 3 year warranty on the tyres and they will replace them free for almost any reason including vandalism.

If I get a puncture for any reason I just have to get to the nearest SEAT dealer and they will replace the tyre.

Sadly SEAT UK do not offer this.
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Gismo
Posts: 17
Joined: Wed Jun 27, 2018 9:39 am

Re: Question on puncture repair

Post by Gismo » Thu Jul 12, 2018 8:39 pm

Looking at your pictures that was always going to be a new tyre. Any repair would be temporary due to the damage and fact that part of the tyre tread is missing.
Ordered 07/07/18 - Excellence in Rodium Grey with Excellence Pack & Seat Sound


funkyirishman
Posts: 51
Joined: Tue Jun 20, 2017 9:48 am
Location: Ireland

Re: Question on puncture repair

Post by funkyirishman » Thu Jul 12, 2018 9:34 pm

We have a 3 year service already and they fixed this puncture as part of it. It's an official Seat dealer in Dublin so if they are doing this for other clients that would worry me. Patching the puncture would have been better just from reading details online.

They should have told us. Not sure if we were lucky nothing happened.

My point was made and they said the below :

I will bring it to my service department as a rule to give the customer two options when asking for a puncture to be repaired

I would like to offer you free labour on the value of the tyre the next time your car needs additional work to be done.

So next service due next year but I wanted to make my point so will see how I reply.Next year may need new brake blocks etc so may get more detailed response

Any tips on reply?
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Samsonite
Posts: 74
Joined: Tue Jun 12, 2018 9:09 pm

Re: Question on puncture repair

Post by Samsonite » Thu Jul 12, 2018 9:45 pm

Wow honestly that isnone shocking repair. I must confess I have repaired multiple of own tyres using the temp repair strips with no difficulty and that repair is appaling!

You should definitely take it further! Aside from that though good learning curve to always check the car when you get it back from the dealer.

Good luck


Golfmk56
Posts: 684
Joined: Sun Jan 15, 2017 3:24 pm

Re: Question on puncture repair

Post by Golfmk56 » Thu Jul 12, 2018 10:06 pm

Gismo wrote:
Thu Jul 12, 2018 8:39 pm
Looking at your pictures that was always going to be a new tyre. Any repair would be temporary due to the damage and fact that part of the tyre tread is missing.
'
Why repair it? Why not just provide new tyre. If part of the tread was missing, the tyre would be illegal.

Plus, if the repair was temporary ( can't see the point of a temp, repair myself ), then OP should have been advised on speed restrictions.

I agree with others - looks to me like the tyre could easily have been repaired, the problem is the repair is a mess.

What I can't understand though is why take the car to a SEAT dealer if it has a puncture? I'd have taken it to a tyre centre. Wouldn't have thought a main dealer had that much experience in repairing tyres?


Samsonite
Posts: 74
Joined: Tue Jun 12, 2018 9:09 pm

Re: Question on puncture repair

Post by Samsonite » Fri Jul 13, 2018 12:46 am

Golfmk56 wrote:
Thu Jul 12, 2018 10:06 pm

I agree with others - looks to me like the tyre could easily have been repaired, the problem is the repair is a mess.
What he said!


funkyirishman
Posts: 51
Joined: Tue Jun 20, 2017 9:48 am
Location: Ireland

Re: Question on puncture repair

Post by funkyirishman » Fri Jul 13, 2018 7:54 am

Reason I brought it to Seat dealers is that it was getting serviced so I thought they should be able to fix a puncture correctly obviously not. 😤

I know more about puncture repairs now and they should have patched it initially and then probably I would not have needed a new tyre.

This is the second puncture we have had in a year on Broadstone tyres, 2 back wheels, is that just bad luck or I'm I better getting other tyrrs?
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