Just a week ago I went to MBU Otomotiv in Izmir, Turkey (who is local authorized service partner). They made 1st year maintenance and checked for the issues that I told them but none of the major ones have been solved. Service Partner told me that some of these issues are due to DSG technology/characteristic and my car’s hardware configuration. Frankly speaking I didn’t insist but I am not confident about their answers.
I’ll explain in detail below just for your support and knowledge. I’d be very pleased if you can help me with your valuable comments about my concerns.
1st Issue............................... : There is a low but audible metal knocking/clutch noise during 1st, 2nd, 3rd gear transition.
Driving Modes......................... : D, S, E (happens at all Driving Modes)
Driving Speed........................... : 0-40kmh (gently Speed up or Slow down)
Driving Condition................... : Driver window open, Climate Off, Music Off, Ambient Noise Level between 45dB-55dB
Research...................................... : There are several claims and explanations in the internet. Especially the idea that there is a gap of K1/K2 or Dual Clutch is frightening me.
Service Guy Explanation... : Service technician explained that this level of noise is normal for the DSG characteristic while on low speed gear transitions. It will not worsen if i carefully drive and understand the driving characteristic of DSG.
CONCERN................................... : There was no sound when the car was new (0km). But after 10000km I started to hear this click/clunck like noise. At the moment this is a very low noise but I worry about later condition. I’ll follow advices of Service Technician but I am really afraid about if something worse happen just after warranty period ends.
2nd Issue.............................. : Sunroof does not tilting/opening or closing during convenience function.
Situation...................................... : Once I’ve forgot my Sunroof tilted (I had tilted sunroof to have air refresh inside). Because Car System does not warn about sunroof is open when you leave the car. (But it warns as “please do not forget your smartphone

Research...................................... : Than I noticed in the Owners Manual of 2016 model it explains the Convenience Tilt/Open/Close function of Sunroof but in the Owners Manual of 2017 and 2018 model it does not.
Service Guy Explanation............. : Some cars do not have related module as some have. This is factory issue and we will ask factory but it is totally luck.
3rd Issue.............................. : There is a buzz noise caused by vibration of the covers of Rain Sensor behind interior rear view mirror.
Driving Modes......................... : D, S, E (happens at all Driving Modes)
Driving Speed........................... : 50kmh and upper
Driving Condition................... : Audible at all conditions
Analyse................................... : During this noise when I touch to the plastic cover of rain sensor behind interior rearview mirror, the buzz noise stops. There is a very small gap between glass and cover so this causes buzz noise at a resonance frequency in my opinion.
Service Guy Explanation... : Service Technician also observed the noise and he said he will fix. But 2 days after maintenance the buzz noise started again.
Request........................................ : Just explain me how can I disassembly this cover so I can add some cotton tape or very thin sponge between cover edge and glass to keep it silent.
4th Issue............................... : There are TSI logo at some ATECA cars that I see in Turkey. My car doesn’t have TSI logo. Is there any rule or any limitation for this. I am really worry if my engine really TSI or not because there is no TSI logo also on the engine cover. But the name of car is Ateca Xellence 1.4 TSI 150 HP DSG S&S.
Thank you very much for your great support.
Br,
Murat