Well !Hyeresman wrote: ↑Sun Nov 10, 2019 8:40 pmIf it was the dealer that invoiced you for this service, send them a 7 day letter by recorded delivery requesting the certificate or a full refund. Say that if they fail on either request then you'll issue a county court summons without further notice. If still no response, then issue county court proceedings for the cost of the service charged, your legal expenses and any other costs you have legitimately incurred. Fairly straightforward nowadays as applications can now be done on line.
I called auto protect today to ask if they could test my car to prove their product was not coating my car,
After taking my details and listening to my plight they said they would have a rep call me to arrange the test.
I sat down to draft a letter as advised and asked my wife to send it recorded when I suddenly got a call form my salesman apologising for not getting back to me, it was apparently because they hadn’t blah blah blah, but they had just realised a mistake had been made and the product was not applied and “reasons”,
He then asked me if I would like my car to be coated or did I want a full refund,
I took the refund.
They’d obviously had a stern phone call from auto protect, no car dealer would just admit a mistake so easily.
Job done, thanks people